Specialist, ServiceNow Developer

Job Description

The Opportunity

Join a global biopharma company with a 130-year legacy and mission to achieve new milestones in healthcare. Be part of technology driven, data-led organization supporting a diversified portfolio of medicines, vaccines and animal health products. Work alongside passionate teams that use data, analytics and insights to drive decisions, and tackle some of the world’s greatest health threats.

Our Technology Centers are globally distributed hubs that enable our digital transformation and business outcomes across IT. They bring together diverse teams to collaborate, share best practices, and deliver solutions that save and improve lives.

This role is based at our Hyderabad Tech Center and follows a hybrid working model (3 days onsite, 2 days remote). Candidates are expected to reside within commuting distance of the Hyderabad office.

Role Overview

As a Developer, you will be responsible for helping design and build solutions supporting IT risk and compliance workflows leveraging our ServiceNow platform. You will collaborate closely with other engineers, product managers and delivery leads, to translate functional and non-functional needs into high-quality solutions, working both independently as well as a part of a global team. The ideal candidate will have a strong background in ServiceNow development, with a particular focus on the Integrated Risk Management (IRM/GRC) module.

What will you do in this role

• Support design, configuration, and development of ServiceNow applications, modules, flows, and interfaces to support our organization's IT risk and compliance processes
• Collaborate with our team and business stakeholders to fully understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions
• Ensure quality through automated and manual testing, code reviews, and participation in design and requirements discussions
• Contribute to Product planning, execution, and delivery within a global, matrix organization
• Work with users and operations team to help troubleshoot and resolve defects
• Stay up-to-date with the latest ServiceNow features, tools, and best practices
• Help maintain technical and user documentation

What should you have

• Bachelors’ degree in Information Technology, Computer Science or related field
• Minimum 3-5 years of hands-on ServiceNow development experience

Primary skills (must-have)

• Proficiency in configuring UI policies and actions, client scripts, business rules, script includes and other ServiceNow components
• Technical expertise in JavaScript, HTML, CSS, JSON & REST APIs
• ServiceNow Certified Application Developer
• Excellent problem-solving and business analysis skills
• Team player with strong communication and interpersonal skills
• Familiarity with Scrum and Agile development processes

Secondary skills (nice to have)

• Hands-on experience with the ServiceNow Integrated Risk Management (IRM/GRC) module
• Pharma background or experience in other highly regulated industry
• ServiceNow Certified Implementation Specialist
• Strong understanding of ITIL/ITSM processes
• Using Jira to manage development activities

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Required Skills:

Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Testing

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

05/6/2026

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