Solution Design Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

PRIMARY DUTIES & RESPONSIBILITIES  

1. Solution Design & Bid Support

• Support the design of end-to-end logistics solutions covering warehousing, transportation, inventory management, and enabling systems.

  
  

• Develop solution components such as layouts, process flows, staffing models, productivity assumptions, and cost models under guidance from senior team members.

  
  

• Participate in RFIs, RFPs, and RFQs by preparing analytical inputs, documentation, and presentations.

  
  

• Ensure solution designs balance customer requirements, operational feasibility, cost efficiency, and service levels.

  
  

• Maintain accuracy and consistency of solution assumptions, data, and documentation.

  
  

2. Operations Design & Improvement

• Assist in designing and improving warehouse and transport operating models for new or existing operations.

  
  

• Support process mapping, time-and-motion studies, capacity analysis, and productivity benchmarking.

  
  

• Participate in solution validation workshops with operations, IT, finance, and other stakeholders.

  
  

• Support solution handover from design to implementation teams, ensuring clarity of scope and assumptions.

  
  

• Assist with post-implementation reviews comparing planned vs. actual operational and financial performance.

  
  

3. Continuous Improvement & Analytics (Preferable)

• Support continuous improvement initiatives using Lean and basic CI tools (e.g. 5S, standard work, waste identification, basic Kaizen).

  
  

• Analyze operational and financial data to identify improvement opportunities and cost-saving initiatives.

  
  

• Prepare dashboards, models, and reports to track performance, benefits, and improvement outcomes.

  
  

• Support documentation and sharing of best practices, standard templates, and lessons learned.

  
  

4. Stakeholder & Commercial Collaboration

• Work closely with Business Development, Key Account Management, Operations, IT, Procurement, and Finance teams to support solution development.

  
  

• Participate in internal and external meetings, workshops, and customer presentations as required.

  
  

• Provide timely and accurate design inputs to support commercial decision-making and deal qualification.

  
  

5. Capability Development & Governance

• Develop strong foundational skills in solution design, cost modeling, and operational analysis, AI Basic knowledge preferred.

  
  

• Adhere to established design standards, templates, and governance processes.

  
  

• Contribute to maintaining solution libraries, benchmarks, and design tools.

  
  

• Proactively seek learning and coaching from senior team members to build long-term solution design capability.

  
  

Previous Work Experience & Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Engineering, Business, or a related majority.

  
  

• Having 3 - 5 years of working experience in logistics, supply chain, operations, solution design, or continuous improvement roles.

  
  

• Foundational understanding of:

  
  

  • Warehouse operations and transportation models

    
    

  • Cost modeling, productivity concepts, and basic financial analysis

    
    

  • Supply chain processes and systems (WMS, TMS preferred)

    
    

• Strong analytical skills with proficiency in Excel (and PowerPoint); modeling experience is an advantage.

  
  

• Exposure to Lean / CI tools or operational improvement projects is desirable.

  
  

• Good communication skills and ability to work effectively with cross-functional teams.

  
  

• Willingness to travel within assigned markets as required.

  
  

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com