Site Reliability Engineer I

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Global Infrastructure (GI) delivers on-demand, modern, self-service infrastructure that delights customers while ensuring scalability, security, and stability.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

• Collaborates with Software Engineering teams to support the development, and implementation of features that enhance system resilience, scalability, and performance, ensuring systems can handle varying loads and recover effectively from unexpected disruptions
• Collaborates in the development and implementation of automation tools and frameworks, including infrastructure as code (IaC) practices, to reduce manual intervention and improve system efficiency, with guidance from peers and leaders
• Collaborates with senior engineers to contribute to the architectural design of systems, ensuring that reliability, scalability, and performance considerations are integrated into design discussions with direct guidance from senior colleagues
• Collaborates in the design and execution of chaos engineering experiments and other resiliency testing methods to help identify potential failure points and ensure systems can recover from disruptions, with guidance from peers and leaders
• Supports the development and implementation of disaster recovery plans and business continuity strategies, ensuring systems can recover quickly and effectively from unexpected disruptions
• Collaborates with seniors to promote and implement best practices such as error budgeting, service-level objectives (SLOs), and service-level indicators (SLIs), contributing to a culture of continuous improvement and reliability
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives.

• Bachelor's degree in Computer Science, Information Technology, Engineering, and/or comparable experience; advance degree preferred
• Knowledge of modern observability stack - Splunk, Elastic Search, Prometheus, Grafana
• Knowledge of containerization technologies (e.g., Kubernetes, Docker) and microservices architecture
• Knowledge of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms
• Knowledge of cloud-based Site Reliability Engineering (SRE) practices and experience with public cloud platforms such as AWS, Azure, or Google Cloud