Service Integration & Management - Change Management

SIAM CHANGE MANAGER

Position Overview:

The SIAM Change Manager is responsible for governing, coordinating, and assuring the end‑to‑end IT change management process across multiple service providers within a SIAM operating model. The role ensures that all changes are assessed, approved, scheduled, and implemented in a controlled manner to minimize service disruption while enabling business agility.
This role acts as a key integrator between internal IT teams, external vendors, and business stakeholders, ensuring adherence to ITIL best practices and organizational governance.

Responsibilities:
Own and manage the end‑to‑end Change Management process within the SIAM framework.
Ensure consistent application of change policies, procedures, and standards across all service providers.
Coordinate changes across multiple suppliers, internal teams, and third‑party vendors.
Act as the single point of accountability for integrated change execution and conflict resolution.
Lead and facilitate Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings. Ensure accurate risk, impact, and rollback assessments are completed for all changes.
Communicate effectively with technical, operational, and business audiences. Support audit and compliance activities related to change management.
Analyze change performance metrics (success rate, emergency changes, failures, collisions).
Drive continual service improvement (CSI) initiatives based on trend analysis

Education:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.

  
  

• Master’s degree (MBA/MS in Information Systems, IT Management, or Operations) is an added advantage.

  
  

• ITIL v3/v4 Foundation certification (mandatory); ITIL Managing Professional or ITIL Intermediate (Release, Control & Validation) preferred.

  
  

• SIAM Foundation/Professional certification is desirable.

  
  

• Additional certifications in COBIT, ISO/IEC 20000, or IT governance frameworks are a plus.

  
  

Experience:

• 7–12 years of overall IT experience, with at least 4–6 years in Change Management, Service Management, or IT Operations within an enterprise environment.

  
  

• Proven experience working in a SIAM or multi-vendor ecosystem with responsibility for integrated change governance.

  
  

• Strong hands-on experience leading CAB and ECAB meetings and managing high-risk and complex changes.

  
  

• In-depth understanding of ITIL processes, especially Change, Release, Incident, Problem, and Configuration Management.

  
  

• Experience analyzing change performance metrics (change success rate, emergency changes, failed changes, change collisions) and driving improvement initiatives.

  
  

• Exposure to regulatory, audit, and compliance requirements related to IT change governance.

  
  

• Experience using ITSM tools such as ServiceNow, BMC Remedy, or similar platforms.

  
  

• Strong stakeholder management experience, including communication with senior leadership and external service providers.

  
  

• Experience in global delivery environments and cross-functional collaboration is preferred.