Senior Site Support Assistant

Labcorp is seeking a Senior Site Support Assistant to join our team at Bangalore

Work Schedule

• Rotational shifts (including night shifts 9 PM - 6 AM)

• Ensure patient safety remains the top priority in daily operations and promptly escalate any related concerns.
• Manage and maintain timely communication with investigator sites via email and other communication channels.
• Organize, monitor, and archive shared mailboxes to ensure workflow efficiency.
• Provide administrative support to Global Investigator Services (GIS), including:
  • Preparing airway bills and shipping documentation
  • Coordinating shipment requests and resolving delivery errors
  • Assisting with investigator and sponsor portal access issues
  • Communicating updates on policies, procedures, and reports
• Support query resolution and database management by:
  • Updating investigator site information for follow-ups
  • Escalating critical issues to global coordinators
  • Resolving system-generated holds (simple to moderate complexity)
  • Responding to project-related queries via phone and email
• Monitor and track accession holds, ensuring timely resolution and communication of delays to stakeholders.
• Support panic and alert notifications by informing investigator sites, sponsors, and affiliates of critical lab results, exclusions, and test cancellations.
• Ensure compliance with SOPs, company policies, and quality standards, including:
  • Documenting service failures and supporting resolution
  • Reviewing and updating training materials
  • Participating in process improvements and global initiatives
• Assist with reporting activities, internal stakeholder requests, and documentation workflows.
• Operate office equipment and support logistics such as printing, faxing, and shipment of reports.
• Maintain continuous learning by completing required trainings and participating in meetings and process updates.
• Standard business hours (to be defined by business needs)
• Flexibility to support global teams across time zones, as required
• Occasional overtime based on workload and project demands

• Bachelor’s degree or equivalent work experience in a relevant field
• 1+ years of experience required
• Prior experience in clinical research, healthcare operations, or customer support environment preferred
• Strong written and verbal communication skills
• Ability to manage multiple tasks and high-volume workflows effectively
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Strong attention to detail and organizational skills
• Ability to work collaboratively in a global team environment
• Experience handling email-based workflows or shared mailboxes is an advantage

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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