Job Title:
Senior Product Manager - Technical
Overview:
Overview
• Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends
• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap
• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
• Collects and shares user stories with engineering teams
• Acts as the voice of the business customer and accountable for the platform services
Responsibilities
• Identifies gaps and charters new platform capabilities as required
• Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product
• Compares features for competitive review to inform prioritization within a platform product release
• Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product
• Contributes near-term input (quarterly) for the platform product portfolio and roadmap
• Makes trade-off decisions on platform product features
• Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests
• Exhibits expertise within platform feature area and coordinates with interdependent teams
• Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set
• Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed
• Continuously monitors feature development at the feature level
• Reviews product demo with the development team against acceptance criteria for the feature set
• Prepares launches and monitors platform performances, adoption, and operational health for feature sets
• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership
• Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
• Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them
• Take a first stab at customer impacting problems or investigations
• Keep a tab on open vulnerabilities and tech debts for your application
• Drive PCI audits
• Independently identifies and researches anomalous performance; escalates findings to senior management
• Coordinates internal forums to collect and identify feature-level development opportunities
• Owns and manages product documentation; enables self-service support and/or works to reduce overhead
• Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership
All About You
• Relevant experience on IT projects including requirements gathering and relationship building with business clients
• Knowledge of Java, design patterns, debugging, SQL querying
• Able to lead project teams, collaborate with business partners, vendor/ consulting organizations and peer level professionals from other IT disciplines
• Able to mentor/grow less experienced team members
• Experienced with system testing and basic debugging techniques
• High-energy, detail-oriented and proactive with the ability to function under pressure in a collaborative (Agile) environment
• High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities
• Strong communication skills, both verbal and written, with strong relationship, collaborative and organization skills
• Nice to have that will set you apart – proven experience in developing cloud ready microservices
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