Senior Operations Manager, Master Data Management-, Product Master

Ready to shape the future of work? 

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook. 

Inviting applications for the role of [Senior Manager, Master Data Management-, Product Master]!

In this role, In this role, you be part of the iOps Services team, handling a team and reporting to the manager of MDM. You will be responsible for all the activities related to MDM domain.

Responsibilities

• Execute and manage the day-to-day activities for master data domains

  
  

• Daily review of process KPI and reporting

  
  

• Provide areas of operational improvement, digital solutions (Artificial Intelligence/ Machine Learning) and technology implementations such as SAP MDG, SAP S4 Hana

  
  

• Ability to link master data issues/challenges to business processes, problems, and analytics

  
  

• Escalation management

  
  

• Experience in delivering sophisticated MDM strategy assessments & implementation roadmap

  
  

• Identify continuous improvement projects and get them implemented

  
  

• Mentor and Coach, the team members on the process

  
  

• Provide direction and guidance to team members, measure and report on process for TL

  
  

• Be able to handle project delivery / Ops Delivery - timeline and landmark management, partner relationship management

  
  

• Set milestones for the team to execute

  
  

• Have good knowledge of MDM Governance

  
  

• Exposure to Reporting, Analytics, and data lake environments. Applies knowledge and skills to conduct sophisticated and systematic analyses of data to produce insights

  
  

• Review progress against the set milestones and ensure adherence

  
  

• Manage any transactional changes related to the Master data management activities Request gathering, analysing request and providing the solutions

  
  

• Perform Process Controls & documentation, Quality Check. etc.

  
  

• SOP documentation during OJT/KT and during BAU, capturing all the rules and exceptions in the process. This is an ongoing activity that demands good analytical and writing skills

  
  

• Plan & support Transitions and ensure “First Time Right”.

  
  

• Understanding of the process and nuances of different entities, understanding of entity specific norms etc.

  
  

• proactive contributor on domain / process knowledge

  
  

• Plan, perform, and implement process and data improvement initiatives.