Senior Manager - Process Excellence

Senior Manager

Position Title:Senior Manager – Process & Service Excellence

Reports to (Responsibility Level):  Director

Supervises:  NA

Location:

Noida

Global Grade:

GG 12

Complexity: T5C5

Position Summary

As part of globalProcess and Service Excellence team, execute business process re-engineering projects in Operations/ Corporate Functions domain. Create an impact for the business by enhancing customer centricity, improving efficiency and effectiveness, and optimizing cost within Operations

Job Responsibilities

As part of global transformation team:

• Own multiple workstreams of business process re-engineering projects - Independently drive discussions with process owners, problem solving meeting with senior operations leaders.

  
  
  

• Conduct current state assessment and design target operating model.

  
  
  

• Identify pain-points/ improvement opportunities in the processes and assess their impact on the business.

  
  
  

• Design solutions corresponding to the pain-points/ challenges and prioritize them as by conducting cost benefit analysis.

  
  
  

• Create business cases supporting the solutions designed for the challenges.

  
  
  

• Create final deliverables for the stakeholders using PowerPoint, Word, Excel

  
  
  

As part of GSS Transformation Practices

• Contribute to practice building activities – conduct knowledge sharing sessions.

  
  
  

• Coach junior members of the team

  
  
  

Education, Technical Skills & Other Critical Requirement

Education

Graduation from a tier 1-2 institute, preferably MBA

Experience 

(In Years)

• 8 - 10 years of total work experience with at least 2-4 years of experience in insurance industry/ consulting firms

  
  
  

• Minimum 2 years of experience in innovation, strategy & operations, transformational roles

  
  
  

• Experience of leading junior consultants 

  
  
  

• Experience in Digital transformation in Insurance domain to be of added advantage.

  
  
  

Technical Skills

• Life Insurance domain knowledge

  
  
  

• MS Office (MS Word, MS PowerPoint, MS Excel, Visio)

  
  
  

Functional Skills

• Ability to develop presentations that are clear and impactful.

  
  
  

• Strong analytical and critical thinking skills.

  
  
  

• Excellent people skills and ability to work effectively within a team.

  
  
  

• Critical eye to identify areas for improvement in the business.

  
  
  

• Team player with ability to create and deliver high-impact communications to stakeholders (written and oral)

  
  
  

• Ability to facilitate workshops, discussions among multiple stakeholders and obtain alignment on alignment on agenda items.

  
  
  

• Initiative-taking, initiative-taking, ability to work independently with minimal guidance.

  
  
  

• Ability to adapt approach to diverse cultures, communication styles, and working styles