Job Title
(Regional Head Product DP & Trinity) Senior Manager Operations: Air product
Function
Operations
Reporting to
Regional Operations Head
1. Purpose
Responsible for overseeing the operations for the product category DP & Trinity and driving key performance metrics for the respective product category in the region
2. Key Responsibilities
Responsibilities
Financial
- Ensure adherence to operational costs of the respective product categories in the region; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any
Operational
- Drive timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions for the respective product categories (DP & Trinity)
- Oversee operations and track operational performance of the respective products in the region including daily inbound and outbound operations at Hubs / Service Centers / PUDs/ DCs
- Work closely with the Service Center Heads / PUD Center Heads to analyze load patterns and review pick-up/delivery routes for first and last mile connectivity of the respective products
- Work closely with the operations teams in the service centres/ PUDs responsible for delivery of the product for identification of any opportunities for process improvement / reengineering; Highlight the same to the Regional Operations Head and the Operations Efficiency and Quality Control team in the Corporate Office
- Drive adherence to Standard Operating Procedures and Execution Excellence in the region for respective product categories(e.g. On-time delivery performance, Transit times, net service levels, SLAH, RTO reduction, timely connectivity onto the network, reduction in errors etc)
- Drive safety and security of all shipments related to the product category in the region
- Support national operations teams in network planning and design, network management, network optimization and efficiency enhancement initiatives for the respective product categories
- Support Product Heads in new product development and improvement in existing products from an operational point of view
People
- Provide direction, guidance and support to functional employees in the region to help them discharge their duties effectively
- Monitor the performance of the team on a continuous basis to identify key performers
- Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline
3. Key Result Areas and Key Performance Indicators
S.No
Key Result Areas
Key Performance Indicators
1.
Optimize costs in the region for the respective product categories (DP & Trinity)
- % reduction in overall Operating Costs for the region (i.e. OCPK and PCPM)
2.
Reach Enhancement for the respective product categories (DP & Trinity)
- Support in the expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs)
- Number of new Pin Codes added for the respective products
3.
Drive service quality and excellence for the respective product categories (DP & Trinity) in region
- Overall service quality in the region for all products in terms of Net Service Levels (NSL)
- Delivery performance as per transit times for the respective product categories
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload* POD/ DC upload into system within defined timelines* Consolidated bagging from Hub within defined targets
- Achievement of target NPS Scores
4.
Ensure Security of Shipments for the respective product categories (DP & Trinity)
- Number of open regional security related cases
5.
Ensure Regulatory Compliance for the respective product categories (DP & Trinity)
- Compliance to all applicable regulatory requirements
6.
Drive Operations of Channel Partners for the respective product categories (DP & Trinity)
- Operational Performance of - RSPs- PDAs- Delivery Agents
7.
Drive Operations Process Efficiency and capability
- % increase in operational productivity in region (measured as shipments/ employee or tonnage/ employee)
- % coverage of employees - direct and indirect (as per plan) in region in terms of conduct of operations training programmes
8.
Ensure Performance Driven Culture
- Adherence to Performance Management system timelines and guidelines
9.
Support Employee Capability Building
- % Key positions within team with identified successors / potential successors
10.
Drive employee morale and engagement
