Senior Java Application Development Engineer - IVR Contact Center - Assistant Vice President

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Senior Java Application Development Engineer - IVR Contact Center - Assistant Vice President is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities.

Responsibilities :
. Design, develop, and maintain Java-based microservices that are scalable, secure, and high performing.
. Implement RESTful APIs and integrate services with internal and external systems.
. Collaborate with architects and tech leads to implement solution designs aligned with enterprise standards.
. Contribute to cloud-native development, including containerization, configuration, and deployment of services.
. Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
. Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
. Has the ability to operate with a limited level of direct supervision.
. Acts as SME to senior stakeholders and /or other team members.
. Work closely with UI, QA, and product teams to deliver end-to-end features.
. Apply best practices in coding, testing, logging, and monitoring to ensure system reliability.
. Assist in integrating AI/ML capabilities into applications, such as model consumption or intelligent automation.
. Participate in code reviews, technical discussions, and continuous improvement initiatives.

Qualifications :
. 8-12 years of experience in Java and enterprise application development.

. Good to have IVR domain function expertise with Call routing understanding
. Hands-on experience building and supporting microservices architectures.
. Strong knowledge of REST APIs, Spring Boot, and related Java frameworks.
. Experience with cloud platforms, containers, and CI/CD pipelines.
. Java, Spring boot, Microservices, JavaScript, NodeJS, API Gateways, MongoDB with Exposure to AI/ML concepts, platforms, or model integration in applications.
. Familiarity with frontend technologies or experience collaborating with UI teams.
. Understanding of system design, performance, and basic security principles.
. Good communication skills and the ability to work effectively in agile, cross-functional teams.

Education:

• Bachelor’s degree/University degree or equivalent experience

  
  

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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