Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking a Learning Administration Specialist to support the end-to-end management of global learning operations across online, classroom, and virtual programmes. This role focuses on maintaining the Learning Management System (LMS), coordinating training delivery, ensuring service quality, and supporting global stakeholders with training-related requirements.
What you will do
Create, configure, and update courses and learning items in the Learning Management System (LMS).
• Upload, test, and troubleshoot e-learning content, partnering with content owners to resolve issues before publishing.
• Manage learner enrolment, attendance tracking, and classroom session administration.
• Support LMS community forums and academies by contributing insights and identifying opportunities for process improvement.
• Deliver training administration tasks within defined KPIs, including SLA, turnaround time, and accuracy.
• Schedule and coordinate planned training sessions, ensuring seamless execution.
• Track attendance, manage feedback processes, and report training effectiveness to stakeholders.
• Oversee vendor coordination, instructor evaluation, and repository management for learning materials.
• Maintain training documentation, process guides, and content repositories.
• Manage training-related financial trackers (PR/PO) and collaborate with the Supply Chain Management team.
• Support learners by addressing queries and ensuring a smooth training experience.
• Implement initiatives to improve training assessment and effectiveness measures.
• Deliver learning modules as per training plans and contribute to communication plans for global audiences.
Who you are
- You have 2–3 years of experience in training or HR operations.
• You bring working knowledge of LMS platforms, especially e-learning and classroom administration (SuccessFactors preferred).
• You are comfortable working in Shared Services environments and collaborating with global stakeholders.
• You possess strong communication skills, excellent attention to detail, and the ability to manage high volumes independently.
• You are proficient in basic MS Office applications and hold a degree such as BSc, BCom, BA, BBA, MSc, or MBA.
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
(Information inferred from the JD due to limited explicit details)
• Opportunity to work in a global environment supporting multiple markets.
• Exposure to large-scale L&D operations and next‑gen learning technologies.
• Ability to independently manage processes, develop operational excellence, and strengthen stakeholder management skills.
• Experience collaborating with vendors, instructors, and global functional teams.
• A chance to build expertise in enterprise-grade LMS platforms.
What skills you will learn
Mastery of LMS administration and configuration (SuccessFactors advantageous).
• Advanced skills in L&D operations, training coordination, and virtual learning delivery.
• Process improvement and analytical skills through KPI-driven work.
• Global stakeholder communication and cross-market collaboration skills.
• Vendor management, training effectiveness measurement, and operational reporting.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future — a more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Alert
Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.”
#JDEnhancedByTARA
Follow us on social media and #StayConnected
• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• Chat with our employees: https://lnkd.in/dpkrcvR2
