We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

The Role 

The Lead Technical Engineer is the technical authority for the British Council's globally deployed Salesforce CRM and Marketing Automation platforms, leading the design, development, and integration of scalable solutions across Service Cloud and Sales Cloud. The role owns the full development lifecycle using Apex, Lightning Web Components (LWC), and integrations, while driving technical architecture, code quality, platform performance, security, and adherence to Salesforce best practices.

Working closely with the Senior CRM Administrator, Business Analysts, Project Managers, the Head of Marketing, and the Data & Insight team, the role delivers robust CRM solutions that support more than 2,000 users across Customer Service, Cultural Engagement, IELTS, English Teaching, and Legal & Contract Management. As the highest technical authority within the CRM team, the Lead Technical Engineer also mentor’s junior developers and administrators, strengthens platform capability, and contributes to the long-term CRM roadmap supporting millions of customer interactions globally

Main responsibilities

Own the full programmatic development lifecycle for the British Council’s globally deployed Salesforce platform from technical design through to production ensuring every deliverable meets governance, security, accessibility, and GDPR data retention standards. Set and enforce the development bar for the CRM team, maintaining a reusable component library and batch processing frameworks that keep the platform stable and performant at enterprise scale.

Serve as the final technical authority on integration architecture, platform decisions, and release governance ensuring third-party connections (including HubSpot) are robust, monitored, and resilient. Lead root cause analysis of production incidents, produce architecture decision records, and drive continuous improvement across the CRM platform. Actively grow the capability of the wider team by mentoring junior developers and administrators, translating complex technical concepts for non-technical stakeholders, and contributing to the long-term CRM roadmap.

Role specific skills

• Apex & programmatic development designs and builds maintainable, governor-limit-safe Apex (triggers, batch, queueable and scheduled jobs) following bulkification best practice and SOLID design principles.
• Lightning Web Components builds accessible, reusable LWC interfaces using modern JavaScript (ES6+), the wire service and SLDS, tested to a high standard with Jest.
• Integration, architecture and testing designs resilient REST/SOAP and event-driven integrations (Platform Events, Change Data Capture) with robust error handling, retry logic and monitoring. Also serve as the lead testing authority to ensure deployments are done with confidence with zero defects.
• DevOps & release management operates Git-based CI/CD pipelines across multi-org environments, applying disciplined source control and release governance.
• Security & code governance codes to CRUD/FLS, sharing model and injection-prevention standards as a default discipline, not an afterthought.
• Technical leadership & communication  produces clear Technical Design Documents, mentors junior developers, and presents architectural trade-offs to non-technical stakeholders with confidence.

Role specific knowledge and experience

Minimum/essential

• Minimum 6-7 years of hands-on Salesforce programmatic development with a strong portfolio of Apex triggers, classes, batch jobs and LWC deliverables in production environments.
• Demonstrable portfolio of Apex solutions in high-volume production orgs (500k+ records per object): trigger frameworks that pass bulkification and governor limit audits, batch and queueable jobs managing GDPR data retention at scale, and incident records showing root cause analysis of async failures.
• Delivered LWC components in production across internal and Experience Cloud-facing pages: evidence of JavaScript/ES6+, wire service and Apex controller patterns, WCAG 2.1 AA compliance, and Jest unit test coverage.
• Proven track record designing and delivering production-grade Salesforce integrations: REST and SOAP APIs, Platform Events, Change Data Capture, and event-driven architectures with robust error handling, retry logic, and alerting frameworks.
• Hands-on ownership of a CI/CD pipeline across multiple Salesforce environments (Developer → SIT → Staging → Production): Git source control, Salesforce CLI/SFDX, and CI/CD tooling (Flosum, Copado, Gearset or equivalent) with evidence of release governance and rollback management.
• Track record of conducting and passing formal code reviews that enforce CRUD/FLS enforcement, SOQL injection prevention, sharing model adherence, and sandbox data-masking; no PII in non-production orgs.
• Ability to design custom integration patterns between marketing automation and Salesforce using Apex callouts or middleware where native connector capability is insufficient.
• Proven ability to produce Technical Design Documents, integration specifications and developer documentation; experience delivering within Agile/Scrum frameworks.

Desirable

• Salesforce Integration Architecture Designer.
• Experience with Agentic AI, OmniStudio for Service Cloud agent workflows.
• Experience with HubSpot.
• Familiarity with Salesforce Experience Cloud development
• Familiarity with Salesforce Einstein AI development (Prompt Builder, Apex AI APIs) and responsible AI governance practices.

Education

• Degree level or equivalent experience in Computer Science, Software Engineering, Information Technology, or a related discipline.
• Continuing professional development through Salesforce Trailhead, HubSpot Academy, developer blog and certifications.

Professional Qualification and Certification

• Salesforce Certified Platform Developer I - PDI (Essential).
• Salesforce Certified Administrator - ADM-201 (Essential).
• Salesforce Certified Platform Developer II - PDII (Essential).
• Salesforce JavaScript Developer I (Desirable).
• HubSpot Developer or Marketing Hub Certification - HubSpot Academy (Desirable).

Language Requirements

• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.

British Council | Pay Band 8

London: Noida, India

Department: Digital and Technology

Contract: Indefinite Contract

Apply by: Wednesday, July 15th (23:59 local time)
Interview Window: TBD

Please note that candidates must have the pre-existing, legal right to work in India. Mobility / relocation / visa sponsoring support will not be provided.  British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service.  This may not be appropriate for all roles but can be explored at interview.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]