Senior Collections & Dispute Transformation Expert

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a dynamic and experienced Black Belt / Collections & Dispute Transformation Expert to join our Global Business Services team. In this role, you will be responsible for leading end-to-end transformation projects that drive measurable cost savings, quality improvements, and enhanced customer experiences through rigorous process re-engineering.

You will join a high-impact team of change agents dedicated to fostering a culture of operational excellence and shaping the future of our financial workflows. Your work will directly influence our Order-to-Cash (OTC) objectives by deploying advanced technologies like Generative Artificial Intelligence (AI) and Machine Learning to predict and mitigate financial risks.

In this role, you will:

• Lead end-to-end transformation initiatives by conducting deep-dive diagnostics and Value Stream Mapping (VSM) to identify bottlenecks and deliver fully signed-off business benefits, including Days Sales Outstanding (DSO) reduction.

  
  

• Collaborate with cross-functional stakeholders in Finance, IT, and Customer Service to deploy Intelligent Automation and Predictive Analytics models that streamline routine dunning and forecast customer payment behaviors.

  
  

• Ensure the growth of organizational capability by designing and delivering formal Lean Six Sigma training and mentoring Green Belt project teams to successful completion.

  
  

The ideal candidate will have:

• 10+ years of process improvement experience within a large-scale service industry such as banking, insurance, or professional consulting.

  
  

• Strong knowledge of Lean Six Sigma methodologies, Root Cause Analysis (RCA), and data visualization tools like Looker Studio, Tableau, or Minitab.

  
  

• Proven ability in leading complex change management initiatives, performing Corrective and Preventive Actions (CAPA), and navigating unstructured environments independently.

  
  

• Certified Lean Six Sigma Black Belt with a record of mentoring 50+ Green Belt projects; additional certifications in Agile, Kaizen, or Prosci are highly preferred.