Senior Application Support Specialist

Market
Enterprise Functions

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

We are seeking an experienced Senior Application Support Specialist to support operations for internally hosted applications. The role focuses on user enablement on Citrix hosted environment, issue triage, and managing /updating infra lists for these apps. Additionally, perform support onboarding third-party users for enterprise engineering apps. This is a senior role requiring a blend of technical expertise, stakeholder management, operational excellence, and process maturity.

Key Responsibilities

1. Application & Tool Support: Provide L2/L3 support for internally hosted enterprise applications and associated tools. Monitor system reliability, uptime, and performance through proactive monitoring and maintenance. Maintain knowledge repositories, runbooks, and SOPs.

2. User Enablement: Act as a key interface between business users and technology teams to enables 3rd party users – clients and partners – to our application platforms. Enable end-users through a mix of Training, sharing guides and some Hands-on support. Gather user feedback and translate into actionable enhancement requests.

Required Skills & Qualifications

Experience: 15+ years in Application Support / Production Support / IT Operations with strong experience supporting enterprise-grade, internally hosted applications as well as proven track record in incident management, triage, and stakeholder handling.

Technical Skills: Strong understanding of application architectures and hosting platforms including citrix VDIs. Experience with Service management tools (ServiceNow, Jira, etc.)

Functional & Leadership Skills: Excellent problem-solving and analytical skills. Strong communication and stakeholder management. Ability to operate in high-pressure production environments

Here's what you'll need

ITIL certification (or strong ITIL process knowledge)

At Jacobs we value people. Having the right balance of belonging, career and lifestyle enables us to consistently deliver and exceed clients’ expectations.

Working alongside industry leaders, you will have the opportunity to develop your career working on key projects in an environment which encourages collaboration, knowledge sharing and innovation. To support your professional growth, Jacobs flexible working arrangements, extended leave options and a host of social, health and wellbeing events and initiatives will underpin our commitment to you.

At Jacobs it’s all about what you do, not where you are, which counts!

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.

Locations
CityStateCountry
Navi MumbaiAll IN RegionsIndia
Navi MumbaiAll IN RegionsIndia