Job Title
SAP S/4HANA Transformation – CS / SD Lead
Job Summary
We are seeking an experienced SAP S/4HANA CS / SD Lead to lead Customer Service (CS) and Sales & Distribution (SD) workstreams in large-scale SAP S/4HANA transformation projects. The role is responsible for end-to-end ownership of service-to-cash and order-to-cash processes, ensuring alignment with SAP S/4HANA best practices and business service strategies.
The CS / SD Lead will work closely with business stakeholders, solution architects, and cross-functional SAP teams to drive a successful transformation across sales, service execution, billing, and customer experience.
Key Responsibilities
S/4HANA CS / SD Workstream Leadership
- Lead CS and SD workstreams in SAP S/4HANA transformation programs (Greenfield, Brownfield, or Selective Data Transition).
- Own end-to-end Order-to-Cash (O2C) and Service-to-Cash processes.
- Act as the primary escalation point for CS / SD-related topics.
Solution Design & Delivery
- Drive solution design and hands-on configuration for:
- SAP SD: Sales Orders, Pricing, Delivery, Billing, Credit Management
- SAP CS: Service Orders, Notifications, Contracts, Warranties
- Ensure adoption of S/4HANA SD and CS simplifications, Fiori apps, and embedded analytics.
- Guide CS transition strategies (Classic CS vs S/4HANA Service Management where applicable).
S/4HANA Transformation Activities
- Lead Fit-to-Standard (F2S) workshops and process harmonization.
- Assess and manage custom code (RICEFW) impacts for CS and SD in S/4HANA.
- Guide Business Partner (BP) and customer master data conversion.
Integration & Cross-Module Coordination
- Coordinate closely with MM, WM/EWM, TM, PM, FI/CO, and GTS teams.
- Ensure seamless integration across Sales, Service, Logistics, and Finance.
- Collaborate with technical teams (ABAP, CPI, middleware) for interfaces and enhancements.
Testing, Cutover & Go-Live
- Lead unit testing, SIT, UAT, and defect management for CS / SD.
- Own cutover planning for open sales orders, service orders, contracts, and billing.
- Provide go-live and hypercare support, ensuring business continuity.
Governance & Team Leadership
- Ensure adherence to SAP Activate methodology, project standards, and documentation.
- Review and approve functional designs, configurations, and test artifacts.
- Mentor CS and SD consultants and support knowledge transfer.
Required Skills & Experience
SAP CS / SD Expertise
- 10–12+ years of SAP experience with strong hands-on expertise in:
- SAP SD (Order-to-Cash)
- SAP CS (Service Management)
- At least 2–3 full-cycle SAP S/4HANA transformation projects in a Lead role.
- Strong understanding of service management and sales processes.
S/4HANA & Service Knowledge
- Experience with:
- S/4HANA SD simplifications and FSCM Credit Management
- CS integration with SD, MM, and FI
- S/4HANA Service Management roadmap
- Exposure to SAP FSM or CX Service is a plus.
- Knowledge on LeanIX, Signavio for process flow preparation and discussion with business team, is an added advantage
Leadership & Delivery Skills
- Proven experience leading CS / SD delivery in large SAP programs.
- Strong stakeholder management and communication skills.
- Experience working in global onshore–offshore and multi-country environments.
Preferred Qualifications
- SAP S/4HANA certification in SD and/or CS
- Experience with SAP Activate methodology
- Industry experience in Manufacturing, Utilities, Automotive, or Industrial Equipment
- Exposure to PM, EWM, or GTS is an advantage
Soft Skills
- Strong analytical and problem-solving capabilities
- Ability to translate complex service requirements into SAP solutions
- Mentoring and coaching mindset
- Excellent documentation and presentation skills
Location & Work Model
- Location: As per project requirements
- Work Model: Hybrid / Onsite / Offshore (project dependent)
