Salesforce Testing Manager

What success looks like in this role:

•Manages the efforts of assigned Delivery Management associates / team members.
• Ensures team members follow established procedures and deliver exceptional client service across all aspects of delivery management, including:
 o Developing and updating / adapting delivery related project plans, timelines and schedules,
 o Coordinating day-to-day project tasks,
 o Monitoring project progress and updating status reports,
 o Participating in client meetings, helping manage expectations and helping address emerging questions / issues,
 o Working with internal product, technical and other teams to ensure issues are addressed and resolved in a timely and accurate fashion,
 o Providing accurate client status reports,
 o Representing clients to internal teams and service organizations.
• Engages with clients to exchange information, gather requirements and expectations and ensure high levels of satisfaction.
• Serves as a key point of contact for process related questions or issues.
• Monitors team performance and outcomes, addressing and resolving competency and related issues. • Works with any 3rd Party providers and sub-contractors to ensure the implementation of deliverables.

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You will be successful in this role if you have:

Computer Degree and 8 - 12 years’ relevant experience OR equivalent combination of education and relevant experience
2-3 years’ leadership experience

Salesforce Knowledge

Salesforce Testing and Automation KNowledge

Salesforce Certified.

Good knowledge on Testing and Automation tools with known frameworks.

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