Salesforce Administrator

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:

The Salesforce Administrator is responsible for the planning and execution throughout the lifecycle of one or more software solutions within the Salesforce domain. This includes creating and prioritizing product and business requirements and working closely with business and technology teams to ensure business stakeholder and end user satisfaction goals are met. He or she will create and develop requirements and concepts for product enhancements in support of business and technology needs. This position provides a wide variety of services to our business users including business analysis and quality assurance, in support of strategic and tactical planning of systems features / functionality as well as day to day business operations.

Your Role Accountabilities:

BUSINESS ANALYSIS/PROJECT MANAGEMENT

● Analyze and prioritize business requirements, creating detailed functional designs that

align with business goals and technological capabilities.

● Develop user stories and process flows to support the design and development of Salesforce solutions for our clients.

● Work closely with stakeholders to understand their needs, capturing detailed requirements for enhancements and new functionalities.

● Work closely with IT stakeholders to understand specs, system communications and design flows to integrate other WBD applications with Salesforce

● Develop and customize applications on Salesforce Force.com platform with Apex & Visualforce and develop Restful APIs & SOAP APIs for complex integration with external enterprise application

● Executing configuration, support, maintenance, improvement, Deployments, release, security, and development of our Salesforce sales cloud platform

 ● Serving as primary system administrator for the Salesforce Sales Cloud environment with 100+ users

● Acting as the liaison between our users, vendors and the application development teams, ensuring clear communication and effective project execution.

● Ensure compliance with WBD’s Software Development Lifecycle documentation and mandated compliance requirements for all application changes/upgrades

● Manage the backlog of user stories and product enhancements, prioritizing based on business impact.

● Stay updated with Salesforce releases, identifying how new features and capabilities can be leveraged within the organization.

QUALITY ACCEPTANCE/TRAINING

● Facilitate the implementation and acceptance of new functionalities through detailed planning and rigorous testing.

● Prepare and document requirements, project plans, test plans, and training materials.

● Train business users across multiple departments, improving adoption and understanding of the Salesforce platform.

 BUSINESS SUPPORT

● Provide ongoing support and system enhancements to continually meet business needs.

● Deliver support to end users in the organization on how to use the software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting systems and software for internal customers, such as operations, development, and business units

● Handling basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks

Qualifications & Experiences: 

 ● 2+ years of prior experience in a related field 

● Bachelor’s degree in Computer Science, Business Administration, or a related field.

● Deep understanding of Salesforce CRM platforms and ecosystem

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.