Administration

·Assists in the preparation of the Front Office and Housekeeping Operations Manual.

·Administrates all employee training records, ensuring that they are kept up to date.

·Responsible for the timely completion and submittal of training records and reports.

·Assists to conduct regular departmental communications meetings, ensuring that departmental briefings and meetings are effectively carried out.

·Prepares monthly training activity reports for Front Office and Housekeeping.

Customer Service:

·Ensures that all Front Office and Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.

·Ensures smooth and efficient running of the Front Office and Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered.

·Ensures that all Front Office and Housekeeping employees are aware of current promotions, policies and other important hotel information.

·Ensures that all Front Office and Housekeeping employees are familiar with the hotel’s products and services.

·Personally and frequently, verify that guests are receiving the best possible service during check-in, hotel stay and checkout, in an effort to identify specific training needs.

·Spends time in Front Office and Housekeeping areas to ensure that the area is managed well by the respective team and deliver the brand promise.

·Maintains positive guest and colleague interactions with good working relationships.

·To ensure that all Front Office and Housekeeping colleagues are wearing appropriate PPEs while at work as per SOPs.

·Ensuring all Front Office and Housekeeping colleagues maintain physical distancing in all areas.

·Supports the hotel’s focus on service excellence by training and assisting others to train people to provide exceptional service to the hotel’s external customers (guests).

·Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

Financial:

·Assists with the preparation and monitoring of the Training Budget, in close cooperation with the Hotel Training Manager ensuring targets are met and costs are effectively controlled.

·Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

·Assists the Front Office and Housekeeping Management Team to maximize employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

·Focuses attention on improving productivity levels and the need to prudently manage costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

Operational

·Supports the implementation of Leadership profile, demonstrating and reinforcing Hyatt’s Purpose of ‘Care for people, so they can be their best’.

·Assists to review the progress of the Front Office and Housekeeping Training Plan and make recommendations where necessary.

·Assists Front Office and Housekeeping Heads of Department in identifying training needs within each department.

·Assists to coordinate and monitor the hotel's Training Plan and Calendar.

·Assist to coordinate the compilation and review of the hotel's Departmental Operations Manuals.

·Assists to monitor of departmental standards as defined in the Departmental Operations Manual.

·Assists to ensure the security and maintenance of the hotel's Training Room, Training Equipment and Materials.

Operational (continued)

·Advises the Training Manager of any new support material that would be beneficial to the hotel in the Front Office and Housekeeping departments.

·Assists in the development and updation of School of Hospitality tasks for the Front Office and Housekeeping departments.

·Assists in the maintenance and record keeping of S