Project Manager

Key Responsibilities

• Serve as the primary point of contact for clients and internal teams, managing expectations, communication, and deliveryon a daily basis.
  

• Own project deliverables, ensuring completion and direct communication with clients and stakeholders.
  

• Define project scope, goals, and deliverables in collaboration with senior management.
  

• Develop comprehensive project plans and associated documents, estimating resources and overseeing the project lifecycle using defined methodologies.
  

• Draft andsubmitbudget proposals, update financial forecasts, and recommendchangesas necessary.
  

• Plan, schedule, and track project timelines, milestones, and resources.
  

• Deliver progress reports, proposals, requirements documentation, and presentations to ensure clear communication channels.
  

• Proactively manage changes in project scope,identifypotential crises, and devise contingency plans.
  

• Document blockers, changes, and risks,maintaininga centralized tracker accessible to clients.
  

• Define project success criteria, conduct post-mortems, and create recommendation reports.
  

• Utilize tools such as Confluence for documentation, ensuring all project meetings are recorded and stakeholders notified.
  

• Collaborate with QA teams to plan and execute project demos.
  

• Address blockers with internal teams to keep projects on track and ensure resource accessibility.
  

• Send client status reports summarizing project work, budget status, risks, and action items.
  

• Understand cross-platform requirements and dependencies, collaborating with other Project Managers.
  

• Conduct weekly internal meetings to review concerns and issues with leadership.
  

• Own the release management process, ensuring alignment with project timelines and businessobjectives.
  

• Oversee planning, execution, and post-release activities,facilitatingcommunication and collaboration among teams.
  

• Conduct release readiness reviews and provide regular updates to stakeholders.
  

Requirements & Competencies

• Direct work experience in project management, including all aspects of process development and execution on theSalesforce B2C Commerce (SFCC) platform. 
  

• Strong familiarity with project management and release management software (e.g., Microsoft Project,ServiceNOW, JIRA). 
  

• Solid working knowledge of IT technologies across a broad range of solutions, with a focus on release management processes and methodologies. 
  

• Strong written and oral communication skills, with interpersonal and operational abilities tofacilitatecollaboration across teams. 
  

• Ability to prioritize and execute tasks in high-pressure environments, managing both project and release schedules. 
  

• Extensive experience with project management practices and tools to track performance, deliverables, and outcomes, inc