Program Manager, WHS CPT

The Central Programs Team, India (CPT India) leads cross-functional projects that require collaboration and partnership with Amazon businesses, geographical units and technical subject matter experts (SMEs). The projects are focused on initiatives to continually reduce risks and improve network WHS standards and procedures. Individuals gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities and develop the milestones and launch schedules to ensure timely and successful delivery of the project. The team members measure and report progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. This is a program management role responsible for executing, per direction, the management of the WW WHS programs (standards, procedures, best practices) development, training and continuous improvement projects. The role involves hands-on work in the areas of understanding stakeholder needs and expectations, WHS regulatory research, global stakeholder engagement, data analytics and document technical writing. The candidate must be a self-starter and detail-oriented. They must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing.
Key job responsibilities
• Program/Process Improvement, Project Management
• Clearly and in a timely manner communicate findings, determinations, and recommendations to compliance management and business partners, both at periodic intervals and as needed, regarding escalated or high-risk compliance issues.
• Guide management in the development/review of applicable policies, procedures and business practices.
• Engage in frequent written and verbal communication with management and business partners to accomplish goals.
• Execute and drive audits to completion per SOP. This includes drafting audit reports, conducting stakeholder reviews of audit reports, finalizing and tracking audit reports in the database, and managing issues in the system (and SIM/TT management).
• Owns weekly/monthly reports and metrics.
• Identifies gaps in audit programs and processes and escalates them to the manager.
• Follows confidentiality rules for documents reviewed.
• Drafts documents and revisions of audit reports per manager's direction.
• Performs deep-dive analysis/research on data/information/literature and creates recommendations/corrective actions based on identified deviations and recommends appropriate solutions.
• Earns trust of peers by understanding audit processes and programs.
• Makes recommendations to managers for input into roadmap strategic discussions and continuous improvement projects to drive program efficiencies.
- Bachelor's degree in relevant field
- 2+ years of program or project management experience
- Experience with data analysis (including advanced Excel and database analysis)
- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
- Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, including intermediate Excel skills (Pivot Tables, VLookups)
- Experience in stakeholder management and cross-functional collaboration
- Excellent communication skills (verbal and written), with the ability to convey complex ideas clearly to technical, business, and executive audiences
- Experience with Six Sigma tools and Lean techniques
- Experience with stakeholder management across geographies
- Program/project management certification (PMP/ Six-Sigma)
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