About us
DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behavior Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!
Responsibilities
Job Purpose:
This role is responsible for developing and managing the performance measurement and reporting framework, while driving process standardization and technology-led automation initiatives. It focuses on enhancing standardization and operational efficiency, creating unified BI dashboards and reporting tools, monitoring productivity and cost metrics, and leading continuous improvement (CI) initiatives within the Transport business. The role ensures the effective use of technology, analytics, and process excellence to improve productivity, strengthen operational efficiency, and enhance overall visibility
Key Responsibilities:
- Drive projects in order to drive Tech and Automation projects for standardization
- Drive initiatives for standard BI Dashboards for performance measurement and reporting tools
- Drive projects to improve functioning of TMS to improve operations process
- Drive standardization to implement Tech Solutions & Automation initiatives
- Drive CI initiatives
- High focus on ensuring seamless visibility for internal stakeholders and customers thru system
- Collect and transform operational data into reports & dashboards for business intelligence and performance management
- Ensure standard dashboards and systems are built to report KPIs
- Reporting on of standardized KPIs
- Leverage transport management systems (TMS) and optimization tools for planning.
- Drive continuous improvement projects to enhance efficiency and reduce waste.
- Drive Ininitiaves for adopting right network design and capacity management
- Develop contingency capacity plans for managing peak seasons and volume fluctuations
- Collaborate with Network Ops Team to drive initiatives for TAT improvement
- Setup and integrate customer into CCT operations including systems deployment and KPI tracking.
- Plan and manage activities including CCT tours for existing and potential customers
- Standardized scripts and process demos to “show case” CCT during customer tours
- Liaise with internal stake holders e.g. Network Operation Team, Account Management Team.
- Proactively work on adapting the best practices of Transport Distribution and implement in operations to achieve service excellence and consistency
- Standard BI Dashboard for KPI reporting & performance measurement
- Manage the planning, control, status reporting, stability and Tech project delivery
- Develop detailed BRD plans, schedules, trainings, to maintain customer satisfaction
- Focus on ensuring delivery, process improvement, change implementation.
- Develop Standard Dashboard & template for Reporting & performance measurement
- Tracking business volume, cube usage, unit cost and productivity
- Closely monitor business volume and capacity utilization for achieving operational efficiencies
- Drive Tech project, designing and development initiative
- Closely work with network Ops team for serviceability enhancement
- Explore opportunity for TAT improvement by adapting the right routing and optimization tool.
- Drive CI initiatives for process & cost improvement
- Develop process for Vendor Reverse billing using TMS system
- Develop and implement training module for network operations team
- Setup process for Revenue Billing of network customers using TMS System
- Setup process for Cost accruals & cost allocations
- Process for tracking vendor bill submission and cost allocation at activity level.
- Setup process for vendor bills audit as per the agreement / LOI.
Requirements
- Communications Skills
- Presentation skills
- Knowledge of transport business
- Project Management
- Organization & Planning
- Decision Making & Problem Solving
- Leadership Quality
- Customer / Partner Orientation
- Assertiveness
- Energetic and High motivation
- Able to work in Matrix Environment
- Well verse with working on operating system including data analytical skill
- Sound Operations understanding of Transport business including PTL network
