Program Manager

- Is an Individual contributor responsible for identifying customer impacting issues, finding and implementing solutions
- Own program specific goals around SLA, quality and productivity
- Manage stakeholder communication & requirements. Ensure that business processes are well documented and continuously updated.
- Work with product and technical teams to build and improve the tools and technology to support the process.
- Define, measure and present operating metrics to senior Management.
- Responsible for identifying customer impacting issues, finding and implementing solutions.
- Responsible for escalating issues on a need basis such as spike in volumes vs. forecast, issues in projects, escalations from publishers/customers etc.
A day in the life
- Understanding of e-commerce platforms, content management systems, and data integration tools.
- Effective attention to detail and commitment to data accuracy.
- Effective project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Proficiency in using data analysis tools, spreadsheet software, and content management systems.
- Ability to mentoring and training junior team members.
- Problem-solving skills and a proactive approach to addressing challenges.
- Ability to handle changing priorities and use judgment when working in stressful situations
- Demonstrated problem-solving, mathematics, and analytical skills using data to drive decisions in a business environment.
- Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization.
- Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives.
- Effective communication and interpersonal skills for effective cross-functional collaboration.
- High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously.
- Ability to think strategically and execute methodically.
- Ability to work in a fast-paced environment where continuous innovation is desired.
- Analytical and quantitative skills with the ability to use data and metrics to back up assumptions and develop business cases.
- Ability to clearly communicate data insights to others.
- Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality.
- Demonstrated ability to perform in-depth analysis to understand the product
- 1+ years of program or project management experience
- Bachelor's degree or equivalent
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
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