Product Manager - Marketing

Job Title: Assistant -Product Manager

Location: Ahmedabad

About Springer Nature

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup

About the Brand

Macmillan Education provides world-class content in the most relevant, engaging and flexible formats to support students, teachers and institutions in lifelong learning. Visit macmillaneducation.com and follow @MacmillanEducation / @MacmillanELT and more.

About the Role

This role sits within the Marketing Division and focuses on driving the growth of Macmillan and Frank titles. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance.

Role Responsibilities:

• Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. 
• Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. 
• Product demonstrations to acquire new customers
• Develop complete product understanding and ecosystem to input product feedback and market trends
• Product Training to sales teams

Experience, Skills & Qualifications:

Experience: 3 + years

(Product demonstration or Workshops in Schools and College)

Skills:

• Communication skills: To effectively interact with customers and colleagues.
• Problem-solving skills: To address customer issues and improve processes.
• Customer focus: To understand customer needs and prioritize their satisfaction.
• Strategic thinking: To develop and implement retention strategies.
• Digital Skills: To be able to use and train customers
• Attention to detail: To ensure accuracy and consistency in all aspects of the role.
• Collaboration:  To work effectively with cross-functional teams, including sales and digital to ensure cohesive customer experience. 
• Customer Centricity : To identify and address customer issues and implement improvements to processes and services. 

Qualifications:

• Graduate, pref. B Ed.
• Excellent Communication (particularly in English)
• Open to 14 days travel in a month

Springer Nature Skills associated with this Job Profile include:

SN-Customer-Focused, SN-Brand Management, SN-Writing Skills, SN-Multimedia Savvy, SN-Creativity, SN-Market Intelligence, SN-Drives Results, SN-Cultivates Innovation, SN-Global Perspective, SN-Tech Savvy

At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/

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