Product Business Analyst

Restroworks is a leading cloud-based restaurant technology platform that powers over 25,000 restaurants in 50+ countries. It allows enterprise restaurant operators to grow at scale, improve bottom-line efficiency, and deliver a consistent guest experience. Restroworks unified technology platform empowers restaurants with a full-stack cloud, including Point of Sale (POS), Inventory Management, Integrations, Analytics, and CRM. Renowned restaurant chains, including Subway, Taco Bell, Nando’s, Caribou Coffee, Carl’s Jr., and Häagen-Dazs, are among the many brands using Restroworks to manage their processes, people, and places of operation.

Restroworks has been awarded as a global leader in Restaurant Management Software by G2 and recognized as aGreat Place to Work-Certified⢠organization.

To know more, visit www.restroworks.com

Job Description

We are looking for a Product Business Analyst who can bridge the gap between business requirements and product development. The ideal candidate will work closely with Product Managers, Engineering, Customer Success, and stakeholders to analyse business needs, define product requirements, and support the delivery of scalable SaaS solutions.

The role requires strong analytical thinking, stakeholder management, documentation skills, and an understanding of product lifecycle management in a fast-paced B2B SaaS environment.

Responsibilities: 

â Evaluation - the key function will be to derive insights from every source of fact, truth and create individual hypothesis 

â Analysis - to lead ongoing reviews of business processes and identify areas of optimization at every level of the organization 

â Implementing Solutions - responsible for translating business requirements into actionable solutions, overseeing the end-to-end implementation process, and driving successful outcomes through effective project management and collaboration with cross-functional teams. With constant monitoring of deliverables and ensuring timely completion of projects. 

â Leadership bridge - to maintain a high caliber of ownership, coordination and team building skills 

â A complete in depth documentation of every horizontal or vertical development within the Product & Process 

â Gathering feedback, insights and other critical information from meetings with various stakeholders and producing useful reports. 

â Monitoring deliverables and ensuring timely completion of projects. 

â Constant R&D for new products, tech to create automated solutions.

Ideal Candidate:

â Excellent communication skills and ability to coordinate as a bridge across departments and even hierarchical levels. 

â A “thorough record-keeper” - with dynamic cognitive abilities to track-revisit-action every conversation, meeting, thought for constant insights generation. 

â Significant expertise in technical documentation with attention to detail at a granular level. 

â High sense of ownership – and willingness to take on new initiatives constantly to bring about positive change. 

â Action and impact-oriented while delivering high levels of quality at work – at speed 

â Excellent Excel/ data management skills – and an open mind to learn more 

â Data modeling, statistical and SQL experience will be a plus