Introduction
At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.
Your role and responsibilities
Procurement Operations Services applicable to the Indirect categories. Supplier shall provide the Procurement Operations Services in accordance with the requirements specified in the Service Recipients' processes, policies and procedures or, if not so specified, with the requirements set forth in the Procedures Manual. The Supplier will assume responsibility for the operations, management, and support of the Services as detailed in this Schedule. The following table identifies the general roles and responsibilities associated with the provision of the Procurement Operations Services
Purchase requisition creation - Create and submit purchase requisitions in Customer's buying systemReceive and review approved purchase requests for completeness, accuracy and compliance with Customer's policies and practices.Manage compliance with Customer's policies and procedures at point of purchase; redirect orders to preferred Third Party Suppliers and the appropriate buying channel.Inform the requestor of any change in supplier and/or buying channel.Assign any previously uncategorized purchased good or service to an existing category and process accordingly.Review request to confirm Third Party Supplier, pricing, and terms to strategy, if required.Create purchase order ("PO").Finalize PO and send PO information to Third Party Supplier via electronic means.Update PO with Customer-approved modifications, as required.Provide support and guidance on changes to purchase requisitions.Expedite and/or de-expedite orders when requested by Customer as necessary.Resolve known Third Party Supplier interaction issues (e.g., late or erroneous deliveries, incorrect invoices, pricing disputes, etc.).Escalate unresolved Third Party Supplier interaction issues to Customer as necessary (e.g., late or erroneous deliveries, incorrect invoices, pricing disputes, legal questions/issues/disputes.), and manage to closure of issues.Recommend sourcing code indicators for measurement of compliance.Assist Customer in developing programs that improve compliance.Assist Customer in driving compliance via ongoing User communications and mutually agreed Reports (based on Customer system generated data).Communicate specific compliance and exception issues and trends to Customer management, Users and Third Party Suppliers as appropriate with detailed exception-based reporting based on Customer-provided system data.Escalate any unresolvable compliance issues to Customer.Provide and support reporting, regularly as reasonably requested by Customer.Provide Customer access to Supplier reports and project tracking database, as appropriate.Proactively review Report schedule and content for improvement opportunities.Provide necessary Third Party Supplier contract information (pricing, paying terms, etc.) to Customer.Identify Third Party Supplier pricing errors relative to contracts and/or POs.Document pricing errors and identify savings opportunities.Communicate pricing errors to category owner.Resolve pricing errors with Third Party Supplier(s)Other musthave Skills:. Have excellent knowledge of P2P policies, tools and client organization. Ability to multi task, Client facing skills, strong organization skills. Fluent English with excellent written communication skills with e-mail etiquette. Good presentation skills & Excel Basics. Ready to work in Night shift, Adobt to be available when the team/client needs during different
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
to be well versed in procurement operations andProcurement triaging. Should be good in statekholder
Years of Experience:2-5
