Process developer - I2C

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At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implementdata, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer, Invoice to Cash Cash apps

The Cash Applications & Collections Analyst is responsible for ensuring timely and accurate application of customer payments and effective management of accounts receivable collections. This role plays a critical part in maintaining healthy cash flow, reducing overdue receivables, and supporting strong customer relationships through proactive follow-up and issue resolution.

Responsibilities

Cash Applications

• Apply customer payments accurately and timely to customer accounts using ERP systems

  
  

• Research and resolve unapplied cash, short payments, overpayments, and deductions

  
  

• Reconcile daily cash receipts with bank statements and general ledger accounts

  
  

• Investigate and resolve payment discrepancies in coordination with customers and internal teams

  
  

• Maintain accurate records and documentation for all cash application activities

  
  

Collections

• Monitor accounts receivable aging and proactively follow up on overdue invoices

  
  

• Contact customers via email and phone to secure timely payments

  
  

• Identify and escalate high-risk or delinquent accounts to management

  
  

• Negotiate payment commitments and follow up to ensure adherence

  
  

• Collaborate with Sales, Billing, Credit, and Customer Service teams to resolve disputes

  
  

• Prepare and maintain collection notes, payment forecasts, and follow-up schedules

  
  

Reporting & Controls

• Prepare regular AR aging, cash application, and collections performance reports

  
  

• Track key metrics such as DSO, unapplied cash, and overdue balances

  
  

• Ensure compliance with internal controls, audit requirements, and company policies

  
  

• Support month-end and year-end closing activities

  
  

Qualifications we seek in you!

Minimum Qualifications

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field

  
  

• Relevant years of experience in cash applications, accounts receivable, or collections

  
  

• Strong understanding of order-to-cash (O2C) processes

  
  

• Strong knowledge of SAP (S4 Hana) for cash application and reconciliation processes.

  
  

• Proficiency in Microsoft Excel (pivot tables, VLOOKUP, formulas, reporting).

  
  

• Skilled in MS Word for documentation and Outlook for professional communication.

  
  

Preferred Qualifications/ Skills

• Analytical mindset with attention to detail and problem-solving ability.

  
  

• Ability to work independently and meet deadlines in a fast-paced environment.