Power Platform Support Analyst (Hybrid)

Job Title 

Job Description

Who We Are 

As part of Kaplan Inc., a US-owned business, we pride ourselves on delivering high-quality education and excellent student support. Our teams work globally to provide immersive learning experiences, supported by cutting-edge technology and a commitment to innovation. 

The Role Kaplan International is a world-leading education business providing English courses and university preparation programs for international students.

We are seeking two Power Platform Support Analysts to join our IT team in Bengaluru. These roles will support our global citizen developer community, helping them troubleshoot issues, operate and enhance the Power Platform Centre of Excellence (CoE) toolkit, and ensure smooth operation of Power Platform solutions across the organization.

Key Responsibilities 

• Support and Troubleshooting: Provide technical assistance for Power Apps, Power Automate, and Power BI users, diagnosing and resolving platform-related issues.
• Citizen Developer Enablement: Assist and guide citizen developers with best practices, data connections, and environment usage.
• CoE Administration: Operate and maintain the Power Platform CoE toolkit, ensuring accurate inventory, usage analytics, and compliance. 
• Documentation: Maintain up-to-date support documentation, FAQs, and knowledge base articles. 
• Governance and Compliance: Monitor environments and applications for adherence to platform governance and data policies. 
• Remote Collaboration: Work closely with UK-based team members, demonstrating flexibility in communication and project delivery across different time zones.
• Continuous Improvement: Stay up to date with the latest Power Platform updates, AI advancements, and features, applying them to improve existing solutions.
• Training and Guidance: Deliver short training sessions or office hours to help citizen developers build compliant, maintainable apps.

Required Skills and Experience

• Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI). 
• Understanding of Dataverse, connectors, and Power Platform administration.
• Strong troubleshooting and user support experience. 
• Ability to communicate technical concepts clearly to non-technical users.
• Fluency in English (spoken and written).

Desirable Skills 

• Experience using or maintaining the Power Platform CoE Starter Kit.
• Familiarity with Azure AD, permissions management, and licensing models.
• Microsoft Power Platform Fundamentals (PL-900) certification. 

Location

Additional Locations 

Employee Type

Job Functional Area 

Business Unit

Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.  There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.

Kaplan is a drug-free workplace and complies with applicable laws.