Pega Administrator

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

We are seeking an experienced and motivated Senior Pega Administrator to join our dynamic IT team. The ideal candidate will have 5-6 years of hands-on experience in managing, monitoring, and maintaining Pega platform environments. This role is responsible for ensuring the stability, performance, and security of our Pega applications. The Senior Pega Administrator will work closely with development teams, business analysts, and other stakeholders to support the entire application lifecycle.
Responsibilities:

• Platform Administration: Install, configure, and upgrade Pega platforms and related infrastructure components across all environments (development, testing, staging, and production).
• Performance Monitoring & Tuning: Proactively monitor system performance, troubleshoot and resolve issues, and perform performance tuning to ensure optimal application speed and reliability. This includes analyzing logs, running diagnostic tools, and managing system resources.
• Deployment & Automation: Manage the deployment of Pega applications, including rules and code, using deployment tools like Jenkins, Pega's Deployment Manager, or other CI/CD pipelines. Automate deployment and administrative tasks where possible.
• Security Management: Implement and manage security policies, including user access, authentication, and authorization, in coordination with corporate security standards.
• System Maintenance: Perform regular system maintenance, including backups, patching, and health checks, to ensure the integrity and availability of the Pega environment.
• Troubleshooting & Support: Provide Tier 3 support for Pega applications, diagnosing and resolving complex technical issues related to the platform and its integrations.
• Collaboration: Work closely with Pega developers, architects, and business stakeholders to understand application requirements and provide platform-level support.
• Documentation: Create and maintain comprehensive documentation for system configurations, administrative procedures, and troubleshooting guides.

Qualifications:

• Experience: 4-6 years of dedicated experience in Pega administration (Pega PRPC).
• Mandatory Certifications: Pega Certified System Administrator (PCSA) is required.
• Technical Skills:
  • In-depth knowledge of Pega architecture and underlying infrastructure (application servers like Tomcat, WebSphere, or JBoss; databases like Oracle, SQL Server, or PostgreSQL).
  • Experience with Pega installation, upgrades, and patching.
  • Proficiency in using Pega's administrative tools, including the Admin Studio and Predictive Diagnostic Cloud (PDC).
  • Strong understanding of Pega's security model and experience implementing security policies.
  • Experience with application deployment and CI/CD tools (e.g., Jenkins, Git, Pega Deployment Manager).
  • Solid understanding of networking concepts, load balancing, and high-availability configurations.
• Problem-Solving: Excellent analytical and troubleshooting skills with the ability to resolve complex technical issues under pressure.
• Communication: Strong verbal and written communication skills, with the ability to effectively collaborate with technical and non-technical teams.

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Certifications: Pega Certified Senior System Architect (PCSSA) or other advanced Pega certifications.
• Cloud Experience: Experience with managing Pega environments on cloud platforms such as AWS, Azure, or Google Cloud.
• Scripting: Proficiency in scripting languages (e.g., Shell, Python, PowerShell) for automation.
• Database Administration: Basic database administration skills.
• Agile/Scrum: Experience working in an Agile or Scrum development environment.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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