Ops & CS Support Incharge

SR.NO.

CUSTOMER & OPS SUPPORT DESK

1

Daily Monitoring EDD-B2C & B2B/APEX DELIVERY PERFORMANCE and ensuring PUD meet required targets of MBO

2

Daily Monitoring on Key Customers shipments timely intact deliveries as per EDD. If any deviation on EDD taking up with concern Hub's for timely connection. Exception while deliveries we are highlighting the same to concern trackers for timely Alt. Instruction.

3

Checking and Marking all Exception Report for 033,174,142,001. to Respective locations.

4

After SLAH done need to do Tel Calling for Undelivered lying shipments.

5

Removing Alternate/RTO instruction Received From origins.

6

Marking Additional Handling Charges JV mails to origin Finance team In co-ordination with concern cs persons.

7

Undelivered shipment mail mark to concern cs tracker to get timely alternate instruction.

8

SLAH kept under control with strong follow up.

9

COD/FOD/DOD k/off in C2NG and CMM

10

Monitoring All Cash outstanding and maintain NIL CASH Outstanding for PUD.

11

For Demurrage outstanding closure all Waiver and Bill to shipper case follow up done with concern cs tracker for faster closure. And maintain NIL DEM o/s.

12

Handling Special movement of Deliveries.{exhibition/DHL/EXAM/TDD..ETC}

13

Monitoring all Undelivered shipment received from Field. Fresh undelivered shipment with proper Telling calling done.

14

Generating Sales Lead.

15

Monitoring on Freight and all other cash outstanding related to OUTBOUND TEAM.

16

Monitoring all E-Tail pickup separately.

17

Monitoring all RVP pickup separately.

18

Supporting Ops for Day-to-day operations whenever required.