Operations and Governance Analyst

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Role Purpose

This combined role delivers structured project and executive support for the Chief of Staff team, ensures smooth execution of priority initiatives, and manages the operating calendar. The analyst will drive process design and governance support, coordinating across teams to maintain efficient day-to-day operations.

Key Responsibilities

• Coordinate project support for strategic initiatives, tracking actions, decisions, and follow-ups from key meetings and forums.
• Manage operating calendar, meeting cadence, and sequencing, ensuring alignment with business priorities and impacts.
• Support business process design analysis and mapping
• Support preparation for governance forums including presentations, briefing materials, and papers.
• Support governance by managing inputs, trackers, follow-ups, and maintaining consistent use of templates and standards.
• Gather updates, deliverables, and inputs across teams, enabling efficient planning for offsites and key events.
• Track actions through to completion, ensuring high-quality support for senior stakeholders.

Experience & Skills

• 3–6+ years’ experience in project support, business operations, executive support, or governance roles.
• Strong organisational skills, attention to detail, and proven ability to manage multiple workstreams.
• High standard of written communication and presentation support.
• Comfortable working across senior stakeholders and complex initiatives.

Success in Role

- The Chief of Staff team operates efficiently, with actions and commitments reliably tracked.

- Operating calendar and governance processes are robust and transparent.

- Senior stakeholders experience high-quality, proactive support.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       Sustainability: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!