Onboarding Support Specialist

As an Onboarding Support professional, you will play a key role in ensuring the smooth execution of onboarding and operational processes for Corporate clients within Global Commercial Services (GCS). You will support end-to-end implementation activities, maintain data accuracy, and ensure compliance with internal and regulatory requirements.

You will work closely with internal teams such as Sales, Account Management, and Implementation to deliver a seamless onboarding experience. This role also provides opportunities to contribute to process improvements, reporting, and business transformation initiatives

This role is essential in ensuring operational excellence by supporting onboarding, maintaining data quality, and improving processes. You will contribute to delivering seamless client experience while supporting business growth and efficiency.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

• Perform Quality Control (QC) checks on Corporate Hierarchies and Program Administrator (PA) profiles, and coordinate with relevant teams to resolve discrepancies
• Manage and send onboarding communications to clients at early stages
• Create, maintain, and analyze team performance and KPI reports
• Support onboarding by assisting clients with application forms and collecting required legal documentation
• Ensure accurate and timely setup of client accounts, identifying and resolving any missing or incorrect information
• Input and manage client data within internal systems and risk tools
• Monitor billing and payment processes to ensure accounts are accurately billed and settled
• Support card activation efforts through client engagement and follow-ups
• Collaborate with Sales, Account Managers, and Implementation teams for successful onboarding and handover
• Take ownership of initiatives to improve processes, tools, and operational efficiency
• Provide support to clients by addressing queries and ensuring a smooth onboarding experience

• Strong communication skills (verbal and written)
• Good time management and ability to handle multiple tasks under pressure
• Strong analytical and problem-solving abilities
• High attention to detail and accuracy
• Self-motivated with a results-driven approach
• Ability to build and maintain strong relationships with internal and external stakeholders
• Adaptable to change and able to work in a dynamic environment
• Strong team player with a customer-focused mindset
• Sales mindset or experience is an added advantage
• High proficiency in English

Technical Skills

• Basic to advanced knowledge of Microsoft Excel
• Working knowledge of Salesforce (preferred)