Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking a Network Consultant to join our customer-facing technical service desk, supporting premium enterprise customers with complex network environments and stringent service level agreements. This role operates in a 24/7 shift-based environment and is ideal for an individual with strong networking fundamentals, hands-on troubleshooting experience, and a customer-focused mindset. You will play a key role in maintaining network stability, resolving incidents, and ensuring high-quality service delivery across global customer networks.
What you will do
- Perform proactive network diagnostics and detailed fault analysis, including root cause identification for network alarms.
- Support day-to-day network operations through effective fault and change management, aligned with ITIL standards.
- Take end-to-end ownership of incidents, ensuring adherence to agreed SLAs throughout the incident lifecycle.
- Coordinate ticket transfers to appropriate Level 2 teams and specialist resolver groups when required.
- Collaborate with vendors and third-party partners to prioritise and resolve incidents based on customer impact.
- Communicate clearly and regularly with customers, including participation in bridge calls during incidents and escalations.
- Manage incident queues effectively while handling multiple tasks in a fast-paced operational environment.
- Follow defined operational processes with a strong focus on quality, compliance, and escalation management.
Who you are
- An engineering graduate with a strong foundation in networking concepts and technologies.
- CCNA certified, with at least one year of experience in a Network Operations Centre or similar technical support role.
- Familiar with routing protocols such as OSPF, BGP, EIGRP, and IS-IS, as well as LAN switching concepts including VLANs, trunking, and spanning tree.
- Experienced or knowledgeable in WAN technologies such as HDLC, PPP, Frame Relay, ISDN, and ATM, with exposure to MPLS considered an advantage.
- Confident in communicating with global customers, demonstrating clear, professional, and empathetic communication.
- Methodical in approach, able to troubleshoot logically while remaining calm under pressure.
- A collaborative team contributor who adapts quickly to changing situations and operational demands.
What's in it for you
- Exposure to complex, global enterprise network environments within a leading telecommunications organisation.
- Opportunities to work closely with international customers, vendors, and cross-functional technical teams.
- A structured operational environment with defined processes, enabling consistent skill development and professional growth.
- Continuous learning through hands-on troubleshooting, incident management, and exposure to advanced networking technologies.
What skills you will learn
- Advanced incident, fault, and change management practices within ITIL-aligned operations.
- Deeper practical knowledge of enterprise WAN and LAN technologies in real-world customer environments.
- Stakeholder and customer communication skills in high-impact, time-sensitive situations.
- Coordination and collaboration skills across multi-vendor and multi-team technical landscapes.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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