Summary of Position:

Alcon is the global leader in eye care, dedicated to helping people see brilliantly. With our 70-plus-year heritage, we are the largest eye care device company in the world – with complementary businesses in Surgical and Vision Care. Being a truly global company, we work in over 70 countries and serve patients in more than 140 countries. 

Working in IT at Alcon is more than working on the one specific area or on one specific project. It is about having concrete influence of Alcon`s business efficiency, helping increase reach and building customer-friendly approach. It is about improve services and streamline processes that help people see better. 

Globally, we share a bond - seeing better enhances our quality of life. This is your chance to make contributions to a leading company that you can be proud of every day and help make a positive impact that can benefit yourself, your loved ones, your community and our world!   

Join Alcon and help the world See Brilliantly!   

We are seeking a highly skilled Network Analyst to join our dynamic IT team. The Network Analyst will be responsible for monitoring, implementing, and managing our organization's computer networks, ensuring smooth and secure operation. The ideal candidate will have a strong understanding of network protocols, hardware, and software, along with excellent troubleshooting skills.

Key Responsibilities:

• Monitor network performance and security, identifying and resolving issues in a timely manner.
• Monitoring network performance to determine if adjustments are required.
• Process ISP maintenance schedules and co-ordinate with ISP/Vendors for quick restoration of network
• Design, implement, and maintain computer networks, including local area networks (LANs), wide area networks (WANs), wireless networks, IPT, CUCM and Data Center connectivity.
• Install and configure network equipment, such as routers, switches, firewalls, and wireless access points.

• Protecting data, software, and hardware by coordinating, planning and implementing in accordance with the Alcon Security and compliance environment.
• Conduct regular network audits to ensure compliance with security policies and regulations.
• Collaborate with other IT teams to integrate network systems with other infrastructure components, such as servers, storage, and applications.
• Develop and maintain network documentation, including network diagrams, configurations, and procedures.
• Provide technical support and troubleshooting assistance to end-users and other IT staff.
• Troubleshooting, diagnosing, and resolving hardware, software, and other network issues.
• Stay current with industry trends and emerging technologies to recommend improvements and enhancements to the network infrastructure.
• Designing, configuring and testing networking hardware, and operating systems.

    What we can offer you:

• Opportunity to work in a high paced agile environment
• Opportunity to be part of building Alcon’s new Network Operations Center
• Work with people who are passionate for delivering outcomes
• Empowerment to design the solutions that will deliver the highest customer value
• Ability to cross skill and grow or move (horizontally/vertically) within the organization
• Paid time off
• Professional development opportunities
• International environment and daily interactions with colleagues from all over the world.

Key Qualifications/Minimum Qualifications:

To be a successful candidate, you will need to have a good understanding of network devices, routing protocols, LAN/WAN environments and transports, network hardware and distribution facilities. The candidate will also need to be able to monitor, process ISP maintenance tasks and do basic troubleshoot network devices including WLAN, LAN switching, Routers, SDWAN devices, IPT & CUCM. The ability to lead and manage a high performing team of analysts during rotating shifts.

• Bachelor’s degree in Computer Science, Telecommunications, or IT
• 2-4 years of experience of monitoring, troubleshooting network devices including WLAN, LAN switching, Routers, SDWAN devices, IPT and CUCM.
• Ability to work rotating shifts.
• Ability to work at the Bangalore Alcon Network Operations Center
• Service Now experience handling tickets.
• Demonstrated experience working in ITIL environments.

Skills for success/Preferred Qualifications:

• Proven ability to work effectively and collaboratively in a complex matrix organization
• Service Now experience handling tickets and creating reporting
• Demonstrated ability to drive process improvements and standardization
• Experience working with Telecom providers and supplier support organizations.   
• Proven experience as a Network Analyst or similar role.
• Experience working with some of the following: Cisco/Juniper products, Network Management solutions, Meraki, ISE and Bluecat DDI
• Previous experience configuring, troubleshooting LAN environments.

Work hours: 6 AM to 3 PM and 2PM to 11PM IST (may slightly vary)

Relocation assistance: Yes

Employment Scams: Alcon is aware of employment scams which make false use of our company name or leader’s names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly.

If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.

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If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.