Manhattan WMS SME / Consultant

Key Responsibilities

• Serve as the SME for Manhattan WMS solution design, process fitment, and deployment across warehouse operations.
• Conduct requirement gathering workshops with business, operations, and IT stakeholders.
• Analyze inbound, outbound, inventory, replenishment, picking, packing, shipping, yard, and related warehouse processes to define system requirements.
• Prepare functional specifications, solution design documents, configuration documents, test scenarios, and process flows.
• Configure Manhattan WMS to support client-specific operational requirements and recommended best practices.
• Coordinate with technical and integration teams for interfaces with ERP, TMS, MHE, automation, RF devices, printers, and external systems.
• Support SIT, UAT, regression testing, defect triage, and validation of end-to-end business processes.
• Assist in data validation, cutover planning, go-live readiness, hypercare, and post-production support.
• Deliver user training, create SOPs/work instructions, and support business adoption.
• Identify process improvement opportunities and recommend system-driven optimization for warehouse efficiency and service levels.

Functional Skills

• Strong understanding of warehouse operations, including receiving, putaway, replenishment, picking, packing, shipping, cycle counting, and inventory control.
• Experience in Manhattan WMS design, configuration, implementation, testing, and support.
• Knowledge of supply chain processes across retail, e-commerce, wholesale, or distribution environments.

Technical / Consulting Skills

• Ability to translate business requirements into functional specifications and configuration designs.
• Experience validating integrations and interface testing outcomes across enterprise systems.
• Strong documentation, defect management, stakeholder communication, and workshop facilitation skills.
• Familiarity with Agile delivery methods and project tracking tools is often preferred.

Qualifications

• Bachelor’s degree in Supply Chain, Engineering, Computer Science, Information Systems, or a related field is commonly requested.
• 2+ to 4+ years of direct Manhattan WMS experience is frequently listed, while senior SME roles often expect deeper end-to-end implementation exposure.
• Participation in at least one full-cycle WMS implementation is commonly preferred.
• Experience in client-facing consulting, system integrator environments, or large-scale warehouse transformation programs is advantageous.
• Preferred Profile
• Experience with Manhattan Active WMS or other Manhattan product variants.
• Exposure to multi-site rollouts, global warehouse deployments, or brownfield/greenfield implementations.
• Knowledge of warehouse automation, labor management, RF, label printing, and shipping solutions.
• Manhattan product training or certification exposure is a plus, though public certification paths appear limited.