Manager - Debt Management Services - Compliance

Job Purpose The Compliance Officer ensures adherence to all regulatory standards and internal policies related to debt collection and recovery.
Duties and Responsibilities Regulatory Compliance: Ensure compliance with debt collection laws (e.
g., FDCPA, FCA) and internal policies.
Should be Profecient in excel.
Policy Development: Develop and maintain compliance processes for debt management.
Audits & Monitoring: Conduct audits, monitor activities, and implement corrective actions.
Training: Provide training to teams on regulatory updates and compliance standards.
Risk Management: Identify and mitigate risks in debt recovery practices.
Complaint Handling: Oversee customer complaints and ensure timely resolutions.
Required Qualifications and Experience Regulatory Compliance: Ensure compliance with debt collection laws (e.
g., FDCPA, FCA) and internal policies.
Should be Profecient in excel.
Policy Development: Develop and maintain compliance processes for debt management.
Audits & Monitoring: Conduct audits, monitor activities, and implement corrective actions.
Training: Provide training to teams on regulatory updates and compliance standards.
Risk Management: Identify and mitigate risks in debt recovery practices.
Complaint Handling: Oversee customer complaints and ensure timely resolutions.