Manager -Data Analytics

Manager, Data Process Analytics, Global Marketing Execution & Analytics, GMNS

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. 

The newly created U.S. Merchant Marketing, Global Marketing Execution & Analytics (UMGEA) team is responsible for leveraging marketing and analytics capabilities to drive sustainable growth through customer, partner, and product insights that inform the merchant value proposition, channel strategy, and investment optimization, while leveraging the full range of enterprise assets and partnerships for GMNS customers and ensuring we remain compliant as a network. 

The GMNS Analytics teamwithin UMGEA is responsible for partnering with global markets to drive profitable growth, accelerating acceptance and amplifying the value of Amex acceptance to Merchants, bank partners and Card Members at scale. We offer powerful data and actionable insights to attract new businesses to engage with Amex, help existing businesses improve performance and capitalize on new opportunities.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

• Work in a dynamic, fast changing environment, with attention to detail, great communication skills and success driving results through multi-functional collaboration
• Lead the reporting, measurement and analytical foundation for highly evolving acquiring models in payments space 
• Lead the automation and scaling of analytics using relevant data tools.
• Focus on Data quality by leveraging internal data systems.
• Lead the conception and development of data tools / treatments that will drive merchant value and enable greater merchant engagement across channels.
• Understand how GMNS business strategy is enabled through existing analytical solutions and emerging data capabilities that can be built to address key business needs.
• Evaluate current reporting to identify opportunities that will drive automation, eliminate redundancies, and address reporting gaps. 
• Partner with various teams (including other regional teams, Finance, Pricing and other GMNS functions) to align best practices and understand/deliver on shared objectives.

Critical Factors to Success:

• Solid ability to get results, self-starter.
• Good interpersonal, written, and verbal communication skills
• Ability to influence external partners, colleagues and senior leaders with clear thinking, robust analysis, and strong business intuition.

Business Outcomes

• Create solutions focusing on strategic priorities and driving business

  
  

• Effective use of personalization capabilities to optimize business objectives 

  
  
• Evaluate new advanced analytics techniques to build on existing solutions

Leadership Outcomes:

• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity

• Strong analytical skills, ability to interpret data and understand complex processes with the goal to provide meaningful insights to inform business strategy.
• A highly motivated individual with excellent project management skills.
• An individual who is passionate, flexible, and has a positive attitude.
• Able to effectively adapt under changing conditions and prioritize initiatives in a fast-paced complex environment.
• A strategic mindset, strong financial acumen, and negotiation skills at multiple management levels
• The ability to build strong, trust-based working relationships with an ability to influence without authority. 
• Clear and concise with written and verbal communication.
• Strong presentation skills.
• An undergraduate degree; MBA or similar advanced degree preferred. 
• Technical Skills: Familiarity with Google BigQuery, SQL, R, Python, Lumi, PySpark and Tableau.
• Experience in the merchant business preferred.
• Experience in Machine Learning/ Cloud / Gen AI is a plus.