الوصف الوظيفي
This role is for one of the Weekday's clients Salary range: Rs 2000000 - Rs 4000000 (ie INR 20-40 LPA) Min Experience: 4 years Location: Bengaluru JobType: full-time The Manager Customer Delight is a hybrid role combining high-level Strategic Sales with Relationship Management .
You will be the face of our client to our most valued enterprise clients.
Your goal is not just to close a sale, but to design a "Delight Experience" by understanding complex technical needs and delivering turnkey AV solutions that transform how our clients communicate.
Key Responsibilities 1.
Strategic Business Development Identify & Target: Proactively identify and map Large Enterprise clients across multiple sectors such as IT, Healthcare, Government, Education, and Hospitality.
Consultative Selling: Conduct effective cold calls and live demonstrations, converting complex client needs into value-driven AV solutions including Auditoriums, Experience Centers, and Control Rooms.
Pipeline Management: Maintain a robust sales pipeline and provide accurate forecasts to the Strategic Head by utilizing data-driven market insights.
2. Technical Solutioning & Quoting BOQ Excellence: Collaborate with the Professional Services team to review Bills of Quantities (BOQ), ensuring that each solution is technically robust and commercially viable.
Accurate Documentation: Prepare high-quality presentations, price quotations, and tender documents, ensuring strict version control of all revised quotes and records.
Inventory Coordination: Liaise closely with the warehouse team to understand stock availability and adjust sales strategies accordingly based on equipment inventory.
3. The "Delight" Factor (Relationship Management) Client Advocacy: Act as the primary contact for both new and existing accounts, performing regular site visits to uncover upselling opportunities and secure repeat business.
Financial Oversight: Oversee the entire "Order-to-Cash" process, monitor Purchase Orders (POs) diligently, clarify terms when needed, and coordinate with Accounts Receivable to ensure timely payment collections.
After-Sales Coordination: Follow up on post-installation service requirements to guarantee optimal solution performance, nurturing long-term client loyalty and brand advocacy.
Desired Skills & Experience AV/IT Expertise: 4-10 years of proven success in B2B solution sales within the AV, IT, or Networking sectors.
Extensive Network: Established network of clients and referrals within the Bangalore/India enterprise market.
Strong Closing Ability: Demonstrated track record of closing high-value deals in competitive settings.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with C-suite executives.
Adaptability: Rapid learner of emerging AV technologies (such as Lighting, Control Systems, Unified Communications) and skilled in adapting to changing market trends.
Skills Sales
لقد تمت ترجمة هذا الإعلان الوظيفي بواسطة الذكاء الاصطناعي وقد يحتوي على بعض الاختلافات أو الأخطاء البسيطة.
