Manager, Credit & Collections

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

- Lead team to streamline collection processes, provide leadership support to collection team, set targets, follow up and drive AR reporting to Finance and Sales Leadership

- Own the AR, Credit and Collection closing process: AR accounting, Credit management, Allowance files, Cash forecasting, account reconciliations, etc.

- Set and drive AR performance to establish business goals; regularly achieve DSO, cash flow and % current targets.

- Recruit, hire, lead, train, coach and develop a talented staff to achieve business objectives in alignment with current and anticipated growth.

- Review uncollectible outstanding with team and support on dispute resolution.

- Manage cash application process and ensure accuracy and timeliness as per set standards.

- Drive innovation to continually assess workflow processes and implement improvements that deliver a high impact.

- Develop, support and drive credit policy, implement processes to minimize risk and gain broader business buy-in.

- Lead the collaboration effort with cross-functional departments (i.e., Treasury, Operations, Tax, Accounting, Sales, etc.) to remove process roadblocks to ensure effective credit and collection best practices.

- Review month-end reconciliations of accounts receivable accounts and assess and recommend allowance for doubtful accounts balance.

- Develop and maintain best-in-class cross-functional credit and collection processes and controls; work closely with Sales and Customer Success teams to continuously identify and remediate process inefficiencies AR Collections

Support customer onboarding process and ensure timely submission of required documents.

- Work with Auditors/Accounting team to comply with all Close and SOX requirements.

- Implement strategies to minimize overdue payments and reduce Days Sales Outstanding (DSO).

- Communicate with customers to resolve payment issues, negotiate payment plans when necessary, and handle collection escalations professionally.

- Well Equipped with Accounting knowledge to analyze and understand the Bad debt Provision, Variance analysis between different accounts and recommend an correction/recommendation.

- MUST: Strong understanding of AR Accounting (Credit and Debits) & Credit and Collections processes.

- MUST: Above average Excel skills (VLOOKUP, sum-if, concatenate, pivot tables, etc.) VBA Macro is preferred.

- Strong understanding in determining Credit worthiness of a customer/partner utilizing D&B, Income statements, and Balance sheets reviews.

- CA/CPA / Bachelor’s / master’s degree in finance, accounting, or a related field.

Public SaaS company experience preferred.

- Understanding of complete Q2C workflow; Order Management, Billings, Revenue, and AR Credit and Collections highly desirable

- Ability to effectively manage competing priorities, and meet deadlines in a high-volume, fast-paced environment.

- Strong verbal and written communication skills including presentations skills (i.e. presenting status updates and reporting to senior management)

Experience with ERPs, CRMs, AR automation tools (NetSuite, Stripe, Salesforce preferred)

- Excellent organizational and analytical skills with an eye for detail and accuracy

- Flexibility to work extended hours when work volume requires (typically quarter-end)

- Highest level of integrity and good judgment with the ability to effectively deal with highly sensitive, confidential information.

- Proficient in using billing and accounting software (e.g. NetSuite, or similar) and Microsoft Excel, Power Point etc