Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Responsibilities:
- Developing and maintaining an effective Compliance program to ensure a best-in-class Compliance culture within AEBC.
- Providing guidance to business units on regulatory matters and interpretation of guidelines issued by various regulators.
- Provide expert guidance and recommendations on compliance matters, including regulatory changes and their impact on the organization
- Providing direction and assist business partners regarding Compliance activities, laws and regulations.
- Providing guidance and support to the lines of businesses through participation in new product/service projects
- Participate in new product / system launches by collaborating with internal teams and external vendors to ensure compliance requirements are identified and embedded from the initial stages of development
- Create / review the Business Requirements Document (BRD) by translating regulatory expectations into clear business requirements, and conduct User Acceptance Tests (UAT) to validate that systems and processes meet compliance and regulatory standards
- Actively participate in meetings, forums, and associated workshops with stakeholders to provide compliance inputs, address risks, and ensure adherence to industry regulations and enterprise standards throughout the implementation lifecycle
- Providing advice and guidance on compliance issues within the market in a manner consistent with all local directives, circulars, and communications.
- Collaborate with other internal departments and vendors to integrate compliance into business processes and decision-making
- Ability to manage large scale regulatory projects and provide subject matter expertise from a regulatory standpoint.
- Supporting the Market Compliance Office in achieving the Market Goals within the defined timeline, in closing out the identified Gaps and resolving outstanding compliance issues.
- Provide regular updates to various committees within AEBC
- Ensure that business activities are aligned to American Express Company compliance program and local regulations in local market
- Providing advice and guidance on compliance issues within the market in a manner consistent with all local directives, circulars, and communications.
- If applicable, manage and mentor a team of compliance professionals, ensuring their effectiveness and development.
- Developing and executing a compliance training program for AEBC with specific focus on consumer card acquisitions and related practices. Assist management in promoting staff awareness of compliance requirements, in partnership with designated Compliance Champions.
- Ensuring compliance-training programs are updated as required, attendance is tracked and that all employees are scheduled for appropriate training as per the market Compliance program.
- Conduct periodic classroom training session based on an Annual compliance training plan to cover Code of Conduct, AML / KYC and FCPA training and such other topics as decided by the Compliance & Ethics group from time to time.
Qualifications:
- Minimum of 8 to 12 years of relevant experience in consultancy within the Big Four or in a bank/financial institution background.
- Demonstrate excellent verbal and written communications skills.
- Good knowledge of AML Laws and practices
- Strong knowledge of Banking Regulations Act, Prevention of Money Laundering Act and other laws applicable to Commercial Banks and Payment Operators
- Working knowledge of Bank Secrecy Act, USA Patriot Act, Office of Foreign Assets Control (preferred)
- Ability to operate multi-nationally with regulators, law enforcement, business partners and Agents
- Strong problem solving and analytical skills including the ability to conceptualize and break down complex issues into actionable tasks.
- Ability to address large groups and conduct training.
- High standard of integrity.
- Strong computer knowledge; excellent MS Word, Excel, PowerPoint skills.
- Ability to multitask effortlessly and manage competing priorities under demanding deadlines.
- Must be self-motivated, dependable, adaptable and detail oriented with a proven ability to work independently or within a team environment.
- Good academic qualification with experience in compliance, audit or legal would be an advantage. Prior experience in a control / support function would be given preference.
- Fair knowledge of the Card industry and its business practices with good understanding of end to end front office and Back-office activities.
- Preferably CA/CS/LLB/CAMS/CIA/MBA.
- Handled Regulatory Compliance within large banks or payment operators
Experience in working with regulatory bodies will be an added advantage.
