Manager Business Performance & Customer Insights (Analytics & SAP/OTC Performance Focus)

PositionSummary

Weareseekingatechnicallyskilledand insight-drivenManager tojointhe BPCI team,focusingondataanalytics, SAP/OTC performancemetrics, anddashboarding.Thisrole isresponsiblefordeliveringoperationaltransparencyand businessintelligencethroughperformance dashboards,metricdevelopment, andautomationthatsupportAmgen'sglobal OTCstrategy.

The rolewillenableacultureofdata-drivendecision-making andoperationalexcellenceacrossregionsbyowninganalyticcapabilitiesand workingcollaborativelywithinternalpartnerstoscalesolutions.Youwillsupport performance tracking,analyticsinnovation, andcontinuousimprovementefforts.

KeyResponsibilities

• Design, build, andmaintaininteractivePower BI dashboards andreportsthatmonitorcriticalOTC performancemetricsacrossorder management, returns,chargebacks,credits, and customercomplaints.

  
  

• Translatebusinessneedsintoscalabledata solutionsusingSAP ERP,Salesforceandotherenterprisesystems.

  
  

• Partnerwithglobal GCX, Supply Chain, and DTIteamstoensuredataaccuracy,standardization, andeffectivereportingfor key business processes.

  
  

• Leaddevelopmentofnewmetricsandreportingframeworks tomeasureoperationaleffectiveness, customerexperience, and digitaladoptiontrends.

  
  

• Provideanalyticssupport for strategicinitiativessuchasprocessautomation, systemintegration, andcontinuousimprovementprojects.

  
  

• Drive insightsoncustomerbehaviorandpainpointsbyintegratingmultipledatasetsandcollaboratingwiththe Customer Journey, Service Delivery, and Productteams.

  
  

• Establishgovernancearounddashboard design, datasources, andreportingstandards toensureconsistencyandalignmentwithenterpriseobjectives.

  
  

• Delivertraining,documentation, and self-service tools toenhanceanalyticscapabilitiesacrossthe GCX team and businesspartners.

  
  

• Identifyautomationopportunitiesandinfluencetechnologyenhancementsto improve data accessibility andreducemanualreportingeffort.

  
  

• Provideproactiveanalysisandearly-warningindicatorsto supportoperationalriskmitigationand businesscontinuityplanning.

  
  

BasicQualifications

• Bachelor'sdegreein Business,Analytics, Computer Science,Engineering,orarelatedfield.

  
  

• 8+yearsofexperienceinanalytics, data management,orbusinessintelligenceroleswithinpharma,biotech,orhealthcare.

  
  

• ProvenexperiencewithSAP ERP,Salesforce, andanalyticsplatformslike Power BI and Tableau.

  
  

• DemonstratedunderstandingofOTC processes andabilityto connect datawithbusinessoutcomes.

  
  

PreferredQualifications

• Bachelor'sdegreein Business,Analytics, Computer Science,Engineering,orarelatedfield;advanceddegreepreferred.

  
  

• 8+years'experienceinanalytics, data management,orbusinessintelligenceroleswithinpharma,biotech,orhealthcare.

  
  

• ProvenexperiencewithSAP ERP,Salesforce, andanalyticsplatformslike Power BI and Tableau.

  
  

• StrongunderstandingofOTC processes andabilityto connect datawithbusinessoutcomes.

  
  

• Excellentdatastorytellingandvisualizationskills;comfortablecommunicatingtechnicalinsights to non-technicalaudiences.

  
  

• Demonstratedsuccessin working inmatrixedenvironmentsandsupportingglobalteams.

  
  

• Stronganalyticalthinking,problem-solving, andprojectmanagement skills.

  
  

KeyCompetencies

• Analytical& ConceptualThinking

  
  

• PerformanceMeasurement&Reporting

  
  

• DataIntegration&Visualization

  
  

• ProblemSolving&ContinuousImprovement

  
  

• Collaboration& Communication

  
  

• DigitalFluency&Innovation