Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager AI Engineer
Mastercard’s Business & Market Insights (B&MI) group empowers organizations to achieve growth & innovation goals by providing unparalleled data-driven insights and advanced analytics. By leveraging proprietary data and global expertise, B&MI helps businesses make smarter, more informed decisions that drive profitability and success. We turn complex data into actionable strategies that lead to better outcomes and sustained competitive advantage.
We are currently looking for a ‘Lead Engineer, Machine Learning Engineering’ for Operational Intelligence Program, within B&MI group. This role will lead ML engineering team to execute on AI/ML strategy for the program that enables business growth, enhances customer experience, and ensures delivery of secure, scalable, and high-performing software solutions. As a technology leader, this role will also focus on engineering best practices, next gen innovation and stakeholder management, while fostering a culture of continuous learning and technical excellence within the team.
Roles and Responsibilities:
• Implement multi-agent intelligence frameworks (LangGraph, CrewAI, AutoGen) to enable reasoning, coordination, and adaptive decision-making across specialized AI agents.
• Design and operationalize multi-modal AI pipelines combining text, image, tabular, and graph data using transformer-based architectures (BERT, CLIP, LLaVA, T5, Whisper, etc.) for unified intelligence.
• Build scalable RAG and Graph-RAG systems integrating vector stores and knowledge graphs (Neo4j, AWS Neptune) to enable contextual retrieval, semantic linking, and entity-aware reasoning.
• Develop and productionize transformer-based models for NLP, vision-language understanding, and sequential prediction tasks leveraging Hugging Face, PyTorch, and TensorFlow ecosystems.
• Implement advanced Python-based backend services for inference orchestration, async job handling, and distributed data workflows supporting high-throughput AI operations.
• Establish end-to-end LLMOps and MLOps pipelines on Databricks (AWS) integrating MLflow, feature stores, model lineage, prompt evaluation, and continuous retraining frameworks.
• Apply traditional AI/ML and statistical modeling techniques (regression, clustering, forecasting, ensemble methods) alongside deep learning models for hybrid interpretability and explainability.
• Engineer state and memory management subsystems that preserve context, track embeddings, and enable agents to reason temporally across multiple modalities and interactions.
• Implement Responsible AI practices—bias detection, explainability dashboards, data ethics checks, and performance governance ensuring fairness and transparency of deployed models.
• Continuously research, benchmark, and productionize innovations in multimodal transformers, generative modeling, and agentic orchestration to drive enterprise-scale intelligence and automation.
All About You:
• Master’s/bachelor’s degree in computer science or engineering, and a considerable work experience with a proven track-record of successfully leading and managing complex projects/products and delivering to aggressive market needs.
• Expert-level hands on experience designing, building and deploying both conventional AI/ML solutions and LLM/Agentic solutions.
• Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systems.
• Strong applied knowledge and hands on experience in advanced statistical techniques, predictive modelling, machine learning algorithms, GenAI and deep learning frameworks. Experience with AI and machine learning platforms such as TensorFlow, PyTorch, or similar.
• Strong programming skills in languages such as Python/SQL is a must. Experience with data visualization tools (e.g., Tableau, Power BI) and understanding of cloud computing services (AWS, Azure, GCP) related to data processing and storage is a plus.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
