Company:Qualcomm India Private Limited
Job Area:Administration Group, Administration Group > Office Administration
General Summary:
Role Summary
The Manager – Administration leads all employee-facing administrative, facilities, and workplace experience functions at the QREF Bangalore campus. The role ensures high service quality, regulatory compliance, cost governance, and continuous improvement across a large, multi-building office environment, while partnering closely with internal stakeholders and external service providers.
Qualifications & Experience
- 10+ years of progressive experience in Administration, Facilities Management, or Workplace Operations.
- Proven experience managing large-scale office operations and employee-facing services.
- Strong commercial, financial, and vendor negotiation skills.
- Demonstrated leadership in cross-functional collaboration and people management.
- Hands-on experience with ERP systems, service tools, and MS Office
Key Competencies
- Employee Experience Leadership
- Operational Excellence & Risk Management
- Financial & Commercial Acumen
- Vendor & Stakeholder Management
- People Leadership & Governance
- Change & Continuous Improvement
Key Responsibilities
1. Employee Experience & Workplace Operations
- Own and enhance the end-to-end employee workplace experience across facilities, employee amenities, and BDC site support services.
- Ensure high service quality and responsiveness for all employee-facing functions including food and beverages, helpdesk operations, gym and internal game amenities, Office Supplies including Business cards and daily business support.
- Lead initiatives that drive employee engagement, utilization, and satisfaction across workplace programs.
2. Food & Beverages Management (Employee-facing)
- Own end-to-end Food & Beverages operations across the QREF Bangalore campus ( Whitefield and Bagmane) , covering cafeterias, breakout zones, vending, and special food programs.
- Ensure consistent food quality, hygiene, food safety, and service standards in compliance with FSSAI, internal EHS, and company policies/benefits.
- Lead menu planning and periodic menu refreshes, balancing nutrition, employee preferences, operational feasibility, and cost targets in alignment with food committee ( Qbelly)
- Manage F&B vendor partnerships, including onboarding, performance reviews, audits, and contract renewals.
- Oversee daily operations, demand planning, and service readiness to support high employee footfall across multiple buildings.
- Drive employee feedback mechanisms for food services and ensure timely corrective and improvement actions.
- Partner with EHS, Health teams, and site leadership on special diets, wellness initiatives, and critical food-related communications.
- Lead cost optimization initiatives without compromising quality or employee experience (portion control, wastage reduction, process improvements).
3. Facilities & Infrastructure Management
- Oversee administrative and facilities program operations across multiple buildings, covering large-scale office space and shared amenities.
- Ensure smooth day-to-day operations of cafeterias, gym/recreation areas, breakout zones, and common infrastructure.
- Drive predictive and preventive maintenance programs to ensure uptime, safety, and asset longevity. ( Kitchen equipment/ F&B related vending machines)
4. Vendor, Contract & Commercial Management
- Lead and govern relationships with 50+ vendor partners and service providers, ensuring service excellence and alignment with SLAs.
- Manage short-term and long-term contracts, renewals, and negotiations in partnership with Procurement and Legal teams.
- Deliver cost optimization and financial discipline while maintaining service quality.
5. Budgeting, Financial Control & Governance
- Own annual operating budgets for administration and facilities, including forecasting, planning, and variance management.
- Partner closely with Finance, Accounts Payable, and Procurement for budget adherence, invoice validation, and cost controls.
- Ensure transparent financial reporting and audit-ready documentation( monthly dashboards)
6. Compliance, Food Safety & Statutory Management
- Ensure compliance with local statutory, food safety, health, and regulatory requirements across workplace operations.
- Lead F&B audits, inspections, and corrective action programs related to food safety and compliance.
7. Internal Events & Engagement Programs
- Plan and execute internal large-scale corporate events ( Town Halls, Qbuzz, Qgenie, Qkids, etc) and smaller internal employee engagement initiatives.
- Collaborate with internal stakeholders ( bdc.admins) to deliver inclusive, high-impact programs that strengthen culture and belonging.
- Oversee logistics, vendor coordination, and on-ground execution
8. Helpdesk & Service Delivery Leadership
- Manage the 24/7 workplace helpdesk function, ensuring timely issue resolution and high service satisfaction.
- Define service metrics, track performance, and drive continuous improvement of support processes.
9. Team & Consultant Management
- Lead and manage internal teams and consultants supporting administration and facilities operations.( QCM)
- Drive capability building, training programs, and performance management.( through CBRE)
- Foster a culture of accountability, ownership, and customer focus.
10. Continuous Improvement & Project Management
- Lead continuous improvement programs to enhance operational efficiency, cost effectiveness, and employee satisfaction.
- Own administration and facilities-related projects including transitions, go‑lives, expansions, and new program rollouts.
- Apply structured project management and change management practices.
Key Stakeholders
- Senior QREF Leadership & Site Leadership
- Employees & Employee Councils(Qbelly)
- Procurement, Finance, Legal, HR, EHS Teams
- External Vendors & Service Partners
Minimum Qualifications:
• Bachelor's degree and 6+ years of Office Administration or related work experience.
OR
Associate's degree and 8+ years of Office Administration or related work experience.
OR
High School Diploma or equivalent and 10+ years of Office Administration or related work experience.
*Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience.
Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
To all Staffing and Recruiting Agencies:Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
If you would like more information about this role, please contact Qualcomm Careers.
