Job Description Title : CONTRACTOR - COLLABORATION SERVICES Department: Enterprise Collaboration Services Location : Bangalore or Gurgaon India Reports To : SENIOR TECHNICAL CONSULTANT Level : 4 Contractor About your role Reporting to the Senior Technical Consultant you will be a member of the Enterprise Collaboration Services BAU Support Team Responsibilities will be wide ranging including providing 3rd line support to our customers for all M365 services as well as supporting other teams within Technology as appropriate There will be opportunities to work on projects you will also be part of UK hours shift support About you Excellent knowledge of M365 suite of products including Exchange Online SharePoint Online Microsoft Teams One Drive for Business and associated collaboration tools Experience of Teams as a Platform inc voice and consultancy on adopting Teams and automating business flow Excellent knowledge of MS Outlook Experience of Microsoft Cloud technologies including Azure M365 Services with migration and operational experience Experience of Azure AD or an understanding of Access PackageConditional Access policies Knowledge of securityCompliance concepts for AD Azure AD Microsoft Purview and DLP desirable Experience using Power Platform Power Apps Power Automate and PowerShell desirable Exchange 2016 MS Edge troubleshooting experience implementing and managing TLSDKIMDMARC Knowledge of networking concepts and technologies such as HTTP SMTP DNS TCPIP and other web protocols proxies and load balancers ITL certified Desirable with a knowledge of structured change management