Local Delivery Specialist

Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of Confidential an integrated energy company, PC&C is embarking on a major transformation to be more competitive, adaptable, and customer-focused.

We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to build a fast-moving PC&C function, establishing teams and structures and driving continuous improvement.

We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.

The Local Delivery Specialist is responsible for processing data changes through diferent parts of the employee lifecycle using Workday and Salesforce. The role involves providing information and guidance to bp employees and PC&C on employee processes and data changes across the breadth of the Workday solution. The role requires strong customer service skills, digital fluency, and the ability to navigate a tiered support model. The purpose of this role is to ensure legal, fiscal, and regulatory requirements are met while contributing to continuous improvement activities.

Operations & Advisory (O&A) is an internal global shared services and technology solutions organisation within People & Culture. It is responsible for innovating & delivering HR services and solutions for bp globally from a number of business & technology centres and local delivery teams. O&A is the first point of contact for HR related matters; the team are policy process and digital guides dedicated to delivering the best customer experience. The purpose of the Core People Services Specialist role is to process data changes through different parts of the employee lifecycle using Workday and Salesforce also provide information and guidance to BP employees and PC&C on employee processes and data changes across the breadth of the Workday solution.

Key Accountabilities:

Have a sophisticated understanding of internal processes including line of business specific processes & procedures.

Perform transactions and handle associated tasks for employee personal and job-related data service requests including HR for HR requests.

Ensure that employee and organization data integrity is maintained in Workday when performing high impact transactions following processes & procedures i.e. supervisory organization unit changes multiple reporting line changes job changes Work schedule changes transaction corrections rescinds

Develop and implement plans for seamless execution of larger scale ad hoc projects (10-20) that require Operations and Advisory processes to be carried out in mass

Be solution focused work closely with other Operations teams wider Operations & Advisory & Solutions teams to supply to client and/or enhance relationships ways of working

Be an ambassador for change encouraging agile ways of working & improvements day to day activities subject matter expert areas.

Deliver record document image management services according to agreed performance targets statutory legal fiscal or regulatory obligations

Ensure consistency to process maps standard data input forms.

Assist in coordination of acceptance testing for O&A technology changes o Undertake other work in support of service area O&A as required.

Education Requirements:

Bachelor’s Degree.

Skills:

Strong customer service skills

Digital fluency – strong systems computer skills experience across full spectrum of ice programmes analytical support tools

Proven ability to skillfully navigate tiered support model

Knows when to seek support from other subject matter experts

Numeracy & analytical thinking – able to generate quickly effectively analyze range of data to provide accurate timely information to advise business decisions

Excellent personal organizational skills – balance of being proactive reactive; ability to handle multiple priorities complete tasks on time.

Psychological safety

Continuous learning

Legal and regulatory environment and compliance

Collaborator management Continuous improvement

Organizational knowledge

Analytical thinking

Agile core principles o Resilience

Collaboration

Coaching

Customer focused.

Experience and Job Requirements:

1 to 3 years of relevant experience.

Must be proficient in English

Technical:

Advanced knowledge of CRM systems, Reporting & Analytics, HR Systems such as Workday Confidential Demonstrated ability to administer HR systems processes efficiently effectively

Able to provide level of support to employees who have restricted access to service channels due to technology or language limitations

Risk Management – acts with high level of integrity respect for data privacy. Takes steps to mitigate against risks in this space knows when to raise any concerns.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Analytical Thinking, Collaboration, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations (Inactive), Extract, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational Knowledge, Performance and planning, Problem Solving, Project and programme management {+ 5 more}

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.