الوصف الوظيفي
Skill required: Talent Development - Learning Operations
Designation: Learning Operations Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Talent Development - Architect designs and implements programs to develop employees skills and career paths. This role involves creating training modules, mentoring systems, and performance improvement plans. The goal is to build a capable and motivated workforce. Responsibilities include assessing skill gaps and crafting strategies to address them. This position is crucial for fostering employee growth and organizational success.
Define and develop organization learning strategies and learning operating models that articulate the workforce capabilities, skills or competencies required, and how these can be developed, to accelerate performance and drive business results.
What are we looking for? • Education: Any Bachelor s Degree Work Experience:
• Knowledge of typical scheduling methodology
• A background in administrative roles
• Proven ability in team leadership roles/ tasks
• Relevant years of business experience with similar background
• Should have exposure working on LMS.
• Should have relevant experience in scheduling learning administration • Project management skills (Planning & Organizing)
• Adopt an analytical approach
• Strong organizational skills.
• Ability to prioritize conflicting requirements
• Strong analytical ability (to devise and produce coherent management reports and statistics)
• People management skills (Coaching, listening, giving direction)
• Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)
• Basic financial analysis (Cost vs. Revenue)
• Strong written and verbal communication skills
• English language proficiency required
• Multi-cultural awareness
• Passion for customer service
• Initiative. Critical thinking / problem solving skills
• Good time management skills.
Roles and Responsibilities: • Organize scheduling tasks, resources, and priorities.
• Work with Delivery Services Management, Bl, Capability leads to create viable, cost-effective annual or quarterly schedules and programs to agreed scheduling guidelines.
• Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria.
• Ensure Cancellation policies are being followed for scheduling.
• Monitor the performance of all daily scheduling tasks in multiple Accenture/ Client systems.
• Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client/ Operations).
• Work with Delivery teams/ Bl/ DSM to maintain accurate course, instructor and facility information (Matrices).
• Act as first point of contact for escalation of client and operational issues.
• Manage issues to resolution, where these fall within remit/ scope.
• Pro-actively escalate potential serious/ high-level issues to Senior Scheduling Lead (L8)
• Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered
• Challenge established practice and processes to raise scheduling/ cost issues with DM / Bl / Capabilities.
• Perform all people processes for the team in line with HR policies.
• Assist with developing and documenting cross region scheduling processes.
• Ensure attrition target for the deal are met and closely monitored
• Provide input to Continuous Improvement
• Communicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead
• Responsible for people management, capacity/productivity utilization of the scheduling team.
• Conduct monthly 1:1 with subordinates and document the connect on tool.
• Responsible for monitoring and achieving the contractual agreed metrics.
• Scheduling transport for the team members and monitor no shows and cancellations.
• Maintain process specific DTP s, SOP s, LWl s and make updates as required.
• Monitor CL10 s performance and provide timely feedback and plan career progression.
لقد تمت ترجمة هذا الإعلان الوظيفي بواسطة الذكاء الاصطناعي وقد يحتوي على بعض الاختلافات أو الأخطاء البسيطة.
