Learning & Development Specialist

Job Summary

The Learning & Development Specialist is a customer-facing enablement professional responsible for helping customers successfully adopt and realize value from Blue Yonder’s software solutions. Working within a Professional Services and Education organization, this role serves as a trusted advisor, trainer, and learning consultant, partnering directly with customers to build user proficiency, support business transformation initiatives, and drive solution adoption.

The Learning & Development Specialist delivers engaging learning experiences, facilitates knowledge transfer, and provides consultative guidance that enables customers to effectively leverage technology, processes, and best practices. This role collaborates closely with customers, implementation teams, Product Management, Customer Success, and Professional Services to ensure learning programs support implementation objectives and business outcomes.

This position is ideal for professionals with experience in customer enablement, consulting, software implementation, training delivery, or professional services environments.

Key Responsibilities

Customer Enablement & Advisory

• Serve as a trusted learning and enablement advisor throughout customer implementation and adoption journeys.
• Partner directly with customer stakeholders to understand business objectives, operational challenges, and learning requirements.
• Provide recommendations on learning strategies, user readiness, knowledge transfer, and adoption approaches.
• Guide customers in applying solution capabilities and best practices within their business environment.
• Support customer success by helping users build confidence, proficiency, and self-sufficiency.

Training Delivery & Facilitation

• Deliver instructor-led, virtual instructor-led, workshops, and customer enablement sessions across assigned solution areas.
• Facilitate highly interactive, hands-on learning experiences aligned to customer use cases and operational processes.
• Adapt training delivery to varying audience types, including executives, business users, super users, system administrators, and support teams.
• Lead customer-facing workshops, knowledge transfer sessions, and train-the-trainer programs.
• Maintain a professional, consultative presence in all customer interactions.

Learning Solution Development

• Develop and maintain customer-facing learning materials, presentations, exercises, job aids, and supporting resources.
• Customize learning content and examples to align with customer business processes and implementation objectives.
• Continuously improve learning assets based on customer feedback, product enhancements, and implementation lessons learned.
• Ensure learning materials remain current, practical, and aligned with solution best practices.

Cross-Functional Partnership

• Collaborate with Professional Services teams to align learning activities with implementation milestones and project objectives.
• Partner with Product Management and Product Development teams to stay current on product enhancements and roadmap changes.
• Work closely with Customer Success and Education teams to support long-term customer adoption and value realization.
• Share customer feedback and learning insights to help improve products, services, and enablement approaches.

Continuous Improvement & Business Impact

• Measure and evaluate training effectiveness, learner satisfaction, and adoption outcomes.
• Identify opportunities to improve customer learning experiences, scalability, and enablement effectiveness.
• Contribute to the development of best practices, methodologies, and standardized enablement approaches.
• Support initiatives that improve customer readiness, adoption, and overall business value realization.

Required Qualifications

• Bachelor's degree or equivalent practical experience.
• 3–5 years of experience in customer training, enablement, consulting, professional services, software implementation, or learning and development.
• Experience delivering instructor-led and virtual instructor-led training to customer audiences.
• Experience designed and developing training content for enterprise software, SaaS platforms, business applications, or digital transformation initiatives.
• Demonstrated success working directly with customers in a consultative or advisory capacity.
• Ability to understand and communicate both business process and technology concepts.

Preferred Qualifications

• Experience in supply chain, retail, manufacturing, logistics, planning, or enterprise software environments.
• Experience supporting software implementation or business transformation programs.
• Knowledge of adult learning principles and customer enablement best practices.
• Experience facilitating workshops, stakeholder discussions, and train-the-trainer programs.

Core Competencies

• Strong customer-facing consulting and relationship management skills.
• Exceptional presentation and facilitation abilities.
• Ability to communicate effectively with executive, business, and technical audiences.
• Strong business acumen and problem-solving skills.
• Ability to simplify complex concepts into practical, actionable guidance.
• High degree of professionalism, adaptability, and customer focus.
• Strong collaboration and stakeholder management skills.
• Commitment to delivering exceptional customer experiences and measurable business outcomes.

Success Measures

Success in this role is demonstrated through:

• High customer satisfaction and training effectiveness scores.
• Positive customer feedback and strong stakeholder relationships.
• Successful knowledge transfer and learner proficiency outcomes.
• Increased customer adoption and utilization of delivered solutions.
• Contribution to customer value realization and implementation success.
• Consistent delivery of high-quality customer-facing enablement services.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.