Lead ServiceNow Developer - VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

We are seeking a highly experienced ServiceNow Developer to lead the design, development, and optimisation of the ServiceNow platform at VOIS. Based in Pune or Bangalore, this role requires a minimum of 7 years of hands-on experience in ServiceNow development and administration, with deep expertise in Service Portal, scripting, and integrations. The individual will work closely with cross-functional teams to deliver scalable, high-quality solutions aligned with business needs, while also mentoring others and driving continuous improvement.

• Lead end-to-end development of ServiceNow applications and modules
• Design and customise Service Portals to maximise platform capabilities
• Implement and manage complex third-party integrations using web services and plugins
• Maintain and optimise CMDB and Asset Management processes
• Facilitate agile ceremonies and ensure alignment between business logic and code
• Uphold quality assurance through best practices and security protocols
• Create and maintain documentation for development and compliance
• Provide training and share knowledge on ATF scripting and testing methodologies
• Stay current with ServiceNow advancements and recommend platform improvements

• A seasoned ServiceNow professional with at least 7 years of development and administration experience
• Proficient in Service Portal, client/server-side scripting (JavaScript), and integrations
• Experienced in agile methodologies and software development lifecycle
• Skilled in managing SCDL workflows and leading development teams
• An effective communicator with strong time management and problem-solving abilities
• Preferably certified with ServiceNow CSA and Micro certification in Service Portal

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

• Opportunity to lead impactful ServiceNow projects in a global organisation
• Exposure to advanced integration technologies and agile practices
• A collaborative environment that values continuous learning and innovation
• Chance to mentor and grow within a dynamic, tech-driven team

• Advanced scripting and automation techniques within ServiceNow
• Best practices in agile development and continuous improvement
• Enhanced collaboration and stakeholder engagement strategies
• Exposure to cutting-edge integration technologies
• Leadership and mentoring capabilities in a dynamic environment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

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