Lead Principal Advanced Services Engineer

We are seeking a highly skilled Senior Oracle Middleware & Integration Consultant with over 10 years of experience in Oracle Middleware technologies, Oracle Integration Cloud (OIC), Oracle GoldenGate, and Observability solutions. The ideal candidate should possess strong hands-on expertise in managing and supporting mission-critical production environments, troubleshooting complex integration issues, ensuring high availability, and working directly with enterprise customers.

The role requires excellent technical, analytical, and customer-facing skills with the ability to drive production stability, performance optimization, and continuous service improvements.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Key Responsibilities
 

• Provide L2/L3 production support for Oracle Middleware and Integration platforms.
• Design, implement, and support Oracle Integration Cloud (OIC) integrations.
• Deploy, configure, monitor, and troubleshoot Oracle Middleware environments.
• Manage Oracle GoldenGate replication environments, monitor replication health, and resolve synchronization issues.
• Build and maintain observability solutions using Oracle Management Cloud, OCI Logging, OCI Monitoring, Grafana, Prometheus, ELK, Splunk, or similar tools.
• Perform root cause analysis (RCA) for critical production incidents and implement preventive actions.
• Monitor system health, integration flows, middleware components, and database replication.
• Handle production incidents while meeting defined SLAs.
• Collaborate with customers, application teams, DBAs, infrastructure, networking, and cloud teams to resolve production issues.
• Participate in on-call support and planned maintenance activities.
• Develop automation scripts for monitoring, deployment, and operational tasks using Shell, Python, or Ansible.
• Maintain operational documentation, runbooks, knowledge articles, and standard operating procedures.
• Participate in change management, release management, and disaster recovery planning.
• Drive performance tuning and capacity planning initiatives.

• Oracle WebLogic Server
• Oracle SOA Suite
• Oracle Service Bus (OSB)
• Oracle HTTP Server (OHS)
• Oracle Enterprise Manager (OEM)
• Oracle Fusion Middleware Administration

• Oracle Integration Cloud (OIC)
• REST APIs
• SOAP Web Services
• File Adapter
• Database Adapter
• FTP/SFTP
• OCI Integration Services

Experience with one or more:

• OCI Logging
• OCI Monitoring
• OCI Operations Insights
• Oracle Management Cloud
• Prometheus
• Grafana
• ELK Stack
• Splunk
• AppDynamics
• Dynatrace
• OpenTelemetry

• Oracle Cloud Infrastructure (OCI)
• Basic AWS/Azure knowledge is a plus

• Oracle Database
• SQL
• PL/SQL
• Performance Analysis

• Shell Scripting
• Python
• Ansible
• Terraform (Preferred)

• Incident Management
• Problem Management
• Change Management
• Root Cause Analysis (RCA)
• High Availability Architecture
• Disaster Recovery
• Performance Tuning
• Capacity Planning
• ServiceNow
• Jira
• ITIL Processes
• SLA Management

• Strong customer communication and stakeholder management.
• Experience handling enterprise production customers.
• Excellent troubleshooting and analytical skills.
• Ability to work under pressure during critical incidents.
• Strong documentation and presentation skills.
• Team player with mentoring experience.
• Ability to work in a 24x7 production support environment when required.

• Oracle Cloud Infrastructure (OCI) Certification
• Oracle Integration Cloud (OIC) Certification
• Oracle WebLogic Administration Certification
• Oracle GoldenGate Certification
• ITIL Foundation Certification
• Oracle Cloud Operations experience

• 10+ years of hands-on experience in Oracle Middleware technologies.
• Strong expertise in Oracle Integration Cloud (OIC).
• Hands-on experience administering Oracle GoldenGate environments.
• Experience implementing and managing observability and monitoring solutions.
• Proven experience supporting large-scale production environments with enterprise customers.
• Excellent knowledge of middleware architecture, integration patterns, and production operations.
• Strong troubleshooting skills with the ability to resolve critical production issues independently.
• Experience working in cloud-based environments, preferably Oracle Cloud Infrastructure (OCI).
• Ability to lead technical discussions and mentor junior engineers.

Career Level - IC5