ITS System Admin/Engr II (CIS), Corporate Infrastructure Product Management

We are looking for a Systems Engineer to join the CIPM AUX Engineering team and own the technical execution layer of our power infrastructure lifecycle program. This is an embedded engineering role within a product management team; you will be the technical hands and eyes of the auxiliary power space, working alongside the Technical Infrastructure Program Manager (TIPM) who coordinates and owns the overall program.
You will lead lab testing and validation of UPS systems, PDUs, and energy management platforms; execute and support pilot deployments at corporate office sites; create and maintain deployment runbooks, firmware control documentation, and RMA processes; and track the health, compliance, and configuration integrity of the production AUX fleet. You will consult on power requirements for Core Network and Compute hardware, evaluate new auxiliary platforms and management software, and ensure that all products meet CIS standards before handover to delivery teams.
This role is ideal for an engineer who thrives at the intersection of hands-on power infrastructure work and structured program execution, and who wants to grow their impact in a team that directly shapes energy management strategy at Amazon scale.
Key job responsibilities
Fleet Lifecycle & Health Supervision
• Review quarterly all production Golden Configs (GC)
• Review quarterly firmware status for AUX fleet
• Review quarterly product catalog and runbooks
• Warranty monitoring and troubleshooting
• Coordinate firmware patching schedule with site teams
• Provide Tier-3 on-call support for technically complex AUX issues
• Manage ticket queue of technical product issues or documentation updates
• Log defects in tracker; warranty deployments to confirm process is self-service
Lab Testing & Pilot Execution
• Lead lab proof of concept testing for new UPS/PDU platforms and management software
• Review new product pilot requirements
• Pilot site execution — shadow and reverse shadow deployments
• Conduct training sessions for OID on AUX deployment procedures
• Shadow/reverse shadow knowledge transfer for new UPS/PDU products
• Create and deliver Lunch & Learn sessions for new auxiliary device standards
• Adhere to CIS standards (develop runbook, coordinate initial integration with SBA and internal tooling)
• Review lab changes, track AUX inventory, propose infrastructure changes to support testing
• Track proof of concept hardware (AUX, Core, Compute) installation and testing requirements
Technical Documentation
• Build deployment runbooks (create, validate, iterate)
• Build migration/LCR runbooks (create, validate, iterate)
• Build maintenance and service tracking runbook
• Update monitoring runbook for new products
• Update firmware control document for CVE remediation
• Develop RMA process for auxiliary devices
• Define, test, and release password management process
• Maintain comprehensive tracking of configuration changes within corporate asset management and EMS platforms
• Maintain comprehensive process to track maintenance and incidents
• Test and implement process improvements or technology upgrades to enhance power reliability and operational efficiency
Technical Design & Standards Ownership
● Define and validate technical designs for compute infrastructure deployments
● Validate Bill of Materials (BoM) specifications against site and service requirements
● Help defining hardware configuration tiers to serve multiple customer profiles and budget constraints
● Support vendor evaluation and platform certification efforts, including technical validation of alternative compute platforms
Automation & Tooling
• Test, review, and approve automation processes for AUX infrastructure
• Automation review and testing for deployment and maintenance workflows
Post-Deployment Supervision & Knowledge Transfer
• Warranty monitoring, troubleshooting, and validation
• On-call for Tier-3 issues
• Manage ticket queue of technical product issues or documentation updates
• Coordinate firmware patching schedule with site teams
• Warranty deployments to confirm process is self-service
• Log defects in tracker
About the team
Corporate Infrastructure Product Management (CIPM) is responsible for the hardware fleet lifecycle of Amazon's corporate infrastructure, encompassing vendor and platform strategy, firmware and patching compliance, fleet inventory and lifecycle management, and hardware capacity planning. CIPM serves as both product owner and strategic driver of the infrastructure hardware roadmap, collaborating closely with partner engineering and deployment teams across the organization.
Within CIPM, the Auxiliary (AUX) Engineering function owns the power distribution and energy management layer that underpins all corporate office infrastructure. The team manages a global fleet of auxiliary power hardware — including UPS systems, PDUs, and environment sensors — across corporate office sites worldwide. This fleet provides reliable, efficient power distribution and power supply to every CIS-hosted product deployed in corporate offices, covering new builds, lifecycle replacements (LCR), expansions, maintenance, and proof of concept programs. The team onboards new auxiliary products through a repeatable process and validates them against CIS standards and site-specific requirements, ensuring consistent power reliability at Amazon scale.
- 5+ years of systems engineering experience
- Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability, scalability and security
- Experience in data center, networking engineering, systems engineering or construction management with a good understanding of data center technologies such as power, cooling and controls systems
- Experience with power management and power monitoring systems
- Experience with enterprise UPS/PDU platforms from major manufacturers (APC/Schneider Electric, Eaton, Vertiv, or equivalent)
- Knowledge of TCP/IP and networking protocols such as HTTP and DNS
- Experience working in 24/7 production environment
- Experience with service-oriented architecture and web services
- Exposure to lifecycle replacement programs or hardware end-of-life/end-of-support planning
- Experience developing or managing RMA processes and warranty tracking for hardware fleets
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