IT Support Specialist

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and AgroScience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 59 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.95 billion; and has been among the best performing stocks in Europe over the past 20 years.

 Support Specialist

• Analyses approved requirements from stakeholders (across IT and business functions)
• Liaises with stakeholders and product owners in clarifying and detailing out requirements
• Works with the data engineers and the domain experts to extract and transform the data
• Designs, creates, and maintains the dashboards in the BI platform (Power BI Cloud)
• Demonstrates the accuracy of figures
• Deploys the dashboards to production
• Documents reporting user guides and data dictionary
• Implements BI ACLs
• Participates in the Agile SCRUM development process.
• Provides L2/L3 support in administering Power BI and for investigating & resolving incidents on the dashboards.
• Keeps the end users and stakeholders engaged by communicating new releases and maintenance windows
• Provide end user trainings/demonstrations

Personal Skills:

• Data design, modelling, management and visualization
• Excellent graphical design skills (important)
• Excellent communication skills (in English, both orally and in the writing, including moderating meetings) At ease with distant & international communications through several document and forums, phone, instant messaging, e-mail), Microsoft End User computing tool.
• Initial Education Background: Data design, modelling, management and visualization
• Power BI experience in creating data-rich dashboards, writing DAX expressions and implementing Row Level Security, Paginated Reports and other BI tools
• Experience in DataOps and/or Agile/SCRUM is a plus.

• Bachelor's degree or diploma
• Language skills and level expected:
• English (fluent) required
• Type and duration of previous experience
• 5+ year experience as BI engineer/expert 
• Good experience in MS SQL MS Azure DevOps